Learning And Development Manager

Role Overview:

We are looking for an L&D Manager to build and scale a structured learning ecosystem that drives measurable improvement in individual and organizational performance. The role will focus on aligning learning initiatives with business goals, product capabilities, andperformance metrics (KPIs/KRAs).

Key Responsibilities:

1. Learning Strategy & Framework

• Design and implement an organization-wide L&D strategy aligned with business and product goals.
• Build structured learning pathways for technical, functional, and leadership roles.
• Integrate L&D initiatives with the Performance Management System (PMS).

2. Capability Building (Core Focus)

• Identify skill gaps across engineering, product, operations, and support teams.
• Design targeted interventions for:
• Product knowledge (features, architecture, use cases).
• Technical skills (coding, QA, DevOps, etc.).
• Functional skills (delivery, customer success, sales enablement).
• Behavioural skills (communication, ownership, collaboration)

3. Training Design & Delivery

• Develop training programs (in-house and external).
• Create onboarding and continuous learning programs.
• Leverage SMEs (Subject Matter Experts) for internal training delivery.
• Ensure blended learning (classroom, e-learning, hands-on labs).

4. Performance-Linked Learning

• Align training initiatives to KPI/KRA gaps identified through PMS.
• Work closely with business leaders to improve team performance through capability development.
• Build role-based competency frameworks.

5. Measurement & Impact

• Define and track effectiveness of training programs using:
• KPI improvements
• Productivity metrics
• Quality improvements (defect rates, TAT, etc.)
• Move beyond attendance-based tracking to outcome-based measurement.

6. Learning Infrastructure & Tools

• Implement and manage LMS or learning platforms.
• Create learning dashboards and reports for leadership.
• Enable automation and scalability of learning initiatives.

Key Deliverables (First 6 Months):

• Organization-wide competency framework
• Skill gap analysis across functions
• Quarterly learning roadmap
• Role-based training programs launched
• Training effectiveness measurement framework
• Integration with PMS

Required Qualifications & Experience:

• 3-5 years of experience in Learning & Development, preferably in a software/product company.
• Strong understanding of technical and functional roles in product organizations.
• . Experience in building L&D frameworks from scratch.
• Exposure to LMS platforms and digital learning tools.
• Strong stakeholder management skills

Key Skills & Competencies:

• Strategic thinking with execution focus.
• Strong understanding of business metrics and performance drivers.
• Ability to translate business needs into learning interventions.
• Data-driven approach to measuring learning impact.
• Excellent communication and facilitation skills.

What Success Looks Like:

• Measurable improvement in team performance and productivity.
• Strong alignment between learning initiatives and business outcomes.
• High adoption of structured learning programs.
• Clear visibility of capability development across the organization.

Nice to Have

• Experience in SaaS / BPO / Logistics tech domains
• Certification in L&D, OD, or coaching
• Experience working with cross-functional product teams

Note: This role is not limited to training delivery. The expectation is to build a performance-driven learning culture aligned with organizational goals.