Learning And Development Manager

The incumbent will be responsible for identifying capability-building needs and designing, delivering and evaluating learning interventions for employees across regions. The role requires a strong combination of training facilitation, content creation, digital learning, learning technology management, data analysis, and stakeholder management.

Key Roles and Responsibilities

1. Learning Needs Analysis

• Partner with business leaders, operational teams and functional stakeholders to identify current and future capability-building requirements.
• Conduct Training Needs Analysis through stakeholder discussions, performance data, audits, employee feedback, competency assessments and operational observations.
• Recommend appropriate learning formats such as classroom training, virtual sessions, e-learning modules, videos, toolkits, job aids and on-the-job assignments.

2. Learning Content Creation

• Design and develop engaging learning content for classroom, virtual and digital learning programmes.
• Create facilitator guides, participant workbooks, presentations, training videos, e-learning modules, assessments, case studies, simulations, activities, quizzes, infographics and job aids.
• Design content based on adult learning principles, instructional design methodologies and business requirements.
• Customise learning content for different audiences, roles and levels of experience.
• Review and update existing learning materials to keep them accurate, relevant and engaging.
• Ensure that all learning content follows organisational branding, quality and compliance standards.

3. Session Delivery

• Facilitate classroom, virtual and blended learning programmes for employees.
• Deliver sessions using engaging techniques such as discussions, role plays, simulations, case studies, group activities and practical assignments.
• Create a positive and inclusive learning environment that encourages participation and application.
• Adapt facilitation style according to the audience, subject and learning objectives.
• Support Train-the-Trainer programmes and capability building of internal trainers or subject matter experts.

4. Learning Management System

• Use the organisations Learning Management System to upload, assign, manage and track learning programmes.
• Manage learner groups, course catalogues, learning paths, assessments, certifications, and completion records.
• Monitor LMS reports to identify pending learning, low completion rates and learner engagement patterns.
• Coordinate with LMS administrators, technology teams and content partners to resolve learner or system-related issues.
• Support the testing and deployment of digital learning content, including SCORM-based modules.

5. AI-Enabled Learning and Productivity

• Demonstrate working knowledge of basic AI tools used for content creation, research, productivity and learning support.
• Use generative AI tools responsibly to support content creation, assessment and communication.
• Write effective prompts to generate accurate, relevant and audience-specific outputs.
• Review and validate all AI-generated content before its use in training interventions.
• Support employees and trainers in developing basic AI literacy and confidence.

6. Training Data, Effectiveness and Dashboard Creation

• Maintain accurate training data covering nominations, participation, completion, assessment scores, feedback and learning hours.
• Create training dashboards and management reports using Excel, Power BI or other reporting tools.
• Monitor key training metrics
• Evaluate training effectiveness through feedback, assessments, manager observations, performance indicators and business outcomes.
• Use suitable evaluation methodologies to measure learner reaction, knowledge gained, behavioural application and business impact.
• Prepare post-training reports highlighting outcomes, insights, challenges and recommendations.
• Track action plans arising from dashboard reviews and training effectiveness discussions.

7. Stakeholder Management

• Conduct structured discussions with stakeholders to understand performance challenges and learning expectations.
• Manage stakeholder expectations regarding timelines, resources, content development and programme outcomes.
• Collect feedback from stakeholders and learners to strengthen future learning interventions.
• Ensure timely closure of agreed action items.

Educational Qualifications

• Postgraduate qualification in Human Resources, Learning and Development or Business Management will be preferred.
• Certification in Train-the-Trainer, Instructional Design, Digital Learning, Facilitation or Learning Analytics will be an advantage.

Experience

• 8 to 12 years of experience in Training, Learning and Development, Instructional Design or Organisational Capability Building.
• Minimum 2 to 3 years of experience in independently managing training programmes or learning projects.
• Experience in retail, hospitality, customer service or a large multi-location organisation will be preferred.
• Proven experience in content development, facilitation, LMS management and training data reporting.
• Experience in managing learning programmes for frontline employees and people managers will be an advantage.

Functional Skills

The candidate should have working knowledge of the following:

• Microsoft Office: PowerPoint, Excel, Word and Teams
• Content and Design Tools: Canva and Adobe Creative Cloud applications
• E-learning Authoring Tools: Articulate Storyline, Articulate Rise or similar tools
• Learning Platforms: LMS administration, learning assignments and reporting
• Data and Reporting Tools: Advanced Excel and basic Power BI
• AI Tools: Microsoft Copilot, ChatGPT or similar generative AI tools
• Virtual Facilitation Tools: Microsoft Teams, or similar platforms
• Basic understanding of SCORM, digital learning standards and mobile learning design