Learning And Development Lead

Key Responsibilities

Requirements Analysis: Partner with HR business partners and department leaders to conduct Training Needs Analyses (TNA), identify behavioral gaps, and understand specific team requirements.

Content Creation: Design and develop comprehensive, interactive learning materials, modules, toolkits, and facilitation guides tailored to various organizational levels.

Program Delivery: Facilitate engaging, high-impact instructor-led (ILT) and virtual instructor-led (VILT) training sessions covering communication, leadership, emotional intelligence, conflict resolution, and customer centricity.

Sustenance & Reinforcement: Design and execute post-training reinforcement strategies (e.g., micro-learning nudges, coaching circles, follow-up check-ins) to ensure long-term behavioral change and knowledge retention.

Effectiveness Assessment: Implement robust evaluation frameworks (such as the Kirkpatrick model) to measure training impact, track adoption rates, analyze feedback, and report on ROI to leadership.

Qualifications & Competencies

Education: Bachelors degree in Human Resources, Psychology, Communications, Education, or a related field (Masters / Certification in Training & Development is a strong plus).

Experience: 8–10 years of corporate experience designing and delivering soft skill training programs in a fast-paced environment.

Core Skills: Exceptional public speaking, facilitation, and storytelling abilities; strong instructional design and content creation capabilities.

Analytical Mindset: Proficiency in evaluating training metrics, analyzing adoption data, and translating feedback into actionable improvements.

Interpersonal Strengths: High emotional intelligence, excellent stakeholder management, and the ability to connect and build rapport with diverse employee groups.