Leadership (AVP - Engineering)

Role Summary

We are looking for an experienced and dynamic Associate Vice President (AVP) – Engineering to lead engineering delivery, release management, and client support operations. The ideal candidate will drive backend engineering excellence, oversee scalable microservice-based applications, and ensure high-quality delivery across multiple enterprise clients.

Key Responsibilities1. Engineering Leadership

• Lead and mentor engineering managers, team leads, and backend engineering teams.

• Drive architecture and design decisions for Java-based microservices applications.

• Establish and enforce engineering best practices, including code quality, testing standards, CI/CD, and API governance.

• Ensure timely and high-quality delivery across all client engagements.

• Manage hiring, performance reviews, career development, and succession planning.

• Foster a culture of accountability, innovation, and continuous improvement.

• Track and improve engineering KPIs such as sprint velocity, deployment frequency, and defect metrics.

2. Release Management

• Own end-to-end release lifecycle management including planning, scheduling, risk assessment, and execution.

• Define release governance processes to support zero-downtime deployments.

• Coordinate release readiness activities across engineering and DevOps teams.

• Improve CI/CD automation, rollback strategies, and deployment efficiency.

• Maintain release calendars and proactively communicate with stakeholders and clients.

• Drive continuous improvement in release predictability and change management.

3. Client Support Operations

• Oversee the client support team handling production issues and client-raised tickets.

• Define and monitor SLA/SLO adherence for response and resolution timelines.

• Lead root cause analysis (RCA) and implement permanent fixes for recurring issues.

• Establish support processes, knowledge management, and operational runbooks.

• Act as escalation point for critical client incidents and coordinate cross-functional resolution.

• Present support metrics and operational reports to leadership and clients.

Required Skills & Experience

• 13+ years of software engineering experience with at least 5 years in engineering leadership.

• Strong hands-on experience in Java, Spring Boot, Spring Cloud, and enterprise application development.

• Expertise in microservices architecture, REST APIs, event-driven systems, and distributed systems.

• Experience managing multi-layered engineering teams.

• Strong exposure to release management in multi-client or SaaS environments.

• Experience handling client-facing support operations and SLA-driven environments.

• Hands-on knowledge of cloud platforms (AWS/Azure/GCP), Docker, and Kubernetes.

• Good understanding of DevOps principles and CI/CD pipelines.

• Excellent stakeholder management and communication skills.

• Exposure to LLM or Agentic Engineering will be an added advantage.

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science or related field.

• Experience with ITIL or service management frameworks.

• Familiarity with Jira, Confluence, and Agile delivery methodologies.

• Certifications in Cloud, DevOps, Agile, or Project Management frameworks are preferred.

Leadership Competencies

• Strong people leadership and team empowerment skills.

• Strategic thinking and roadmap ownership.

• Agile delivery management at scale.

• Risk identification and mitigation.

• Executive communication and stakeholder influence.

• Data-driven decision making and process improvement