Lead

Role & responsibilities

Lead Return Management / Reverse Logistics

Experience: 3–6 Years
Industry: E-commerce / Logistics / Warehouse / Supply Chain
Employment Type: Full Time
Location: [Location]

Job Description

We are looking for an experienced Lead – Return Management / Reverse Logistics to manage end-to-end return operations and ensure smooth processing of customer returns, RTO and reverse shipments.

The candidate will be responsible for team management, return processing, quality checks, inventory reconciliation, disposition, SLA/TAT adherence and operational performance.

Key Responsibilities

• Manage day-to-day Return Management / Reverse Logistics operations.
• Handle end-to-end processing of customer returns, RTO and reverse shipments.
• Supervise and manage the return operations team and ensure achievement of daily targets.
• Monitor receiving, scanning, verification and QC of returned products.
• Ensure proper segregation of sellable, damaged, defective and non-saleable inventory.
• Manage RTO / RTV activities and ensure timely closure.
• Monitor return ageing and ensure adherence to defined SLA/TAT.
• Perform and monitor inventory reconciliation between physical stock and system stock.
• Identify discrepancies, shortages, damages and process-related issues.
• Coordinate with warehouse, inventory, transport, customer service and other internal teams.
• Coordinate with 3PL/vendors for reverse logistics activities.
• Monitor team productivity, quality and operational KPIs.
• Prepare and maintain daily/weekly MIS reports.
• Handle operational escalations and ensure timely resolution.
• Identify process gaps and implement corrective and continuous improvement initiatives.
• Ensure compliance with SOPs, quality standards and company policies.
• Train, guide and motivate team members for better productivity and performance.

Required Skills

• Strong experience in Return Management / Reverse Logistics.
• Hands-on experience with RTO, RTV, return processing and reverse operations.
• Knowledge of return QC, inventory reconciliation and disposition.
• Strong team-handling and people-management skills.
• Good knowledge of MS Excel and MIS reporting.
• Experience with WMS/ERP is preferred.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder-management skills.
• Ability to manage high-volume operations and meet strict SLA/TAT.

Preferred candidate profile