Lead, Workplace Manager

Role Purpose

The role supports the overall Workplace Experience and Global Travel s Expense function, with responsibility for execution, coordination, and operational excellence

across the Hyderabad office and global TCE processes. The position ensures smooth day-to-day operations, compliance, and positive employee experience through close partnership with PX, Finance, vendors, and internal teams.

Key Responsibilities

Workplace Experience - Hyderabad Office Workplace Operations s Ground Support

• Support day-to-day workplace operations for the Hyderabad office under the guidance of the manager.
• Act as the primary on-ground contact for workplace-related activities and issue resolution.
• Coordinate with vendors for housekeeping, security, cafeteria, maintenance, transportation, and other office services.
• Assist in ensuring office readiness, hygiene, safety, and service quality tPXough regular checks and follow-ups.

Employee Experience s Engagement

• Support initiatives to maintain positive and consistent in-office employee experience.
• Capture employee feedback and share insights with the manager for continuous improvement.

PX Partnership s Events

• Work closely with PX teams to support planning and execution of employee engagement events, celebrations, town halls, onboarding sessions, and leadership visits.
• Coordinate logistics, vendor support, space arrangements, and on-ground execution for PX-led activities.
• Assist in wellness, cultural, and recognition initiatives as required.

Governance, Safety s Compliance

• Support compliance with organizational policies, safety standards, and local regulations.
• Maintain workplace-related documentation and records.
• Assist with emergency preparedness and business continuity activities for the Hyderabad office.

Global Travel s Expense (TsE) - End-to-End Operations Support TsE Operations Support

• Support end-to-end global Travel s Expense operations, including Travel bookings

, employee queries, expense processing workflows, and operational coordination.

• Assist with smooth execution of travel bookings, expense submissions, approvals, audits, reimbursements, and reporting.

Policy s Compliance Support

• Support implementation and communication of global TsE policies in alignment with Finance and PX guidance.
• Assist with ensuring policy adherence by employees and managers.

Vendor, Tool s Financial Coordination

• Coordinate with travel partners, expense tool providers, and vendors to support day-to-day operations.
• Assist Finance teams with audits, reconciliations, accrual support, and reimbursement accuracy.

• Help track vendor performance and flag service issues for escalation.

Reporting s Process Improvement Support

• Support preparation of reports and dashboards related to TCE spend, compliance trends, and operational metrics.
• Identify operational gaps and suggest improvement opportunities to the manager.

Employee s Stakeholder Support

• Act as a key operational contact for employees and internal stakeholders for TCE-related support and clarifications.
• Handle routine escalations and coordinate resolution of complex cases with the manager.

Mentoring s Knowledge Support (TsE)

• Act as a subject-matter support resource for other team members handling Travel C Expense operations.
• Mentor and guide subordinates on TsE processes, policy interpretation, tools, and best practices.
• Provide on-the-job coaching, review routine work for accuracy, and share learnings to improve quality and turnaround times.
• Escalate recurring challenges or training gaps to the manager with improvement suggestions.

Scope s Contribution

• Operational responsibility across Hyderabad workplace experience
• Global operational involvement in Travel s Expense processes
• Mentoring and capability support for TsE subordinates
• High collaboration with PX, Finance, vendors, and internal teams
• Focus on execution excellence, reliability, and knowledge depth

Key Skills s Competencies

• Workplace operations C employee services
• Travel C Expense operations and compliance
• Mentoring and knowledge-sharing capability
• Vendor coordination and follow-through
• Attention to detail and operational ownership
• Clear communication and stakeholder collaboration,