Lead UX Designer

As passionate about our people as we are about our mission.

Why Join Q2

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

SUMMARY : Leads the design of sophisticated, high-impact digital lending platform experiences, translating complex business requirements into usable, engaging software interfaces. Conducts comprehensive user research, usability testing, and data-driven analysis to optimize product functionality. Partners with Product Management to create design architecture, specifications, and requirements for the look, feel, and functionality of products, and with Marketing and Sales to design external-facing assets such as sales collateral and websites, ensuring a consistent brand and product experience. Creates detailed UX deliverables, including personas, concept maps, process flows, wireframes, interactive prototypes, and UI designs that communicate product architecture effectively across teams. Serves as the go-to design consultant across the organization, advising teams on design problems and guiding them toward sound solutions. Influences the evolution of UI patterns, collaborates with content writers to maintain UX integrity, and presents concepts to stakeholders. Plays a pivotal role in setting design standards and mentoring junior designers while ensuring alignment with business objectives and user needs.

Responsibilities

• Transform ideas into high-value, user-centered software experiences.
• Conduct formal and informal user research and testing; produce professional research reports.
• Create comprehensive UX deliverables: personas, site maps, concept maps, process flows, wireframes, prototypes, and UI designs.
• Drive UI pattern creation and design system governance to ensure consistency across products, identifying cross-product gaps and solving them at platform level.
• Champion accessibility (WCAG 2.2 AA) as a platform standard, building it into design system components and reviewing peers work.
• Collaborate with content writers, product managers, developers, and QA to deliver optimized solutions.
• Present design concepts and research findings to cross-functional stakeholders and leadership, linking design decisions to business outcomes such as adoption, efficiency, and customer satisfaction.
• Deliver complete handoff packages covering states, edge cases, and multi-device behavior, and partner with Development and QA to ensure design fidelity.
• Lead the team's use of AI tools to speed up research, prototyping, and documentation without lowering the quality bar.
• Design external-facing assets with Marketing and Sales, including sales collateral and websites, keeping the brand and product experience consistent.
• Act as the go-to design consultant for teams across the organization, advising on design problems and guiding them toward sound solutions.
• Set and meet project goals and deadlines; mentor and guide junior designers and strengthen design culture through critiques and documentation.
  
  

Experience And Knowledge

• Bachelor's Degree in Graphic Design, HCI, Information Architecture, or related field; 8+ years of UX design experience, with a proven track record of designing software products end to end, preferably in fintech.
• Expertise in Figma, Axure, and advanced prototyping and wireframing techniques.
• Deep understanding of information architecture, usability principles, and multi-device design.
• Ability to inspect HTML, CSS, and JavaScript for design validation.
• High attention to detail and aesthetic sensibility.
• Excellent written and verbal communication skills; proven ability to collaborate across teams and influence senior stakeholders.
• Advanced user research expertise, including generative and evaluative methods.
• Working knowledge of WCAG 2.2 AA, applied across product, design, and engineering to support inclusive user experiences.
• Hands-on experience using AI tools in the design workflow.
• Experience contributing to or governing a design system.
• Experience designing and managing websites and external-facing sales and marketing collateral, with strong visual design and brand sensibility.
  
  

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – You Earned it
  
  

Click here to find out more about the benefits we offer.

Our Culture & Commitment

We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.