Lead Travel Helpdesk

Currently Hiring: Lead Travel Helpdesk

Job Description:

We are looking for an experienced professional to manage corporate travel helpdesk, ticketing, travel card issuance and reconciliation, vendor coordination, and travel operations.

Key Responsibilities:

• Manage end-to-end domestic and international flight bookings.
• Process travel requests through GDS and ensure accurate and timely ticketing.
• Handle booking changes, cancellations, and travel-related issues.
• Manage travel card reconciliation and coordinate with Finance for timely vendor payments.
• Maintain corporate travel resources, including preferred airlines, hotels, and ground transportation.
• Manage travel vendor contracts, renewals, SLAs, and vendor performance.
• Support hotel sourcing and contracting processes.
• Coordinate with airline, hotel, travel agency, GDS, and ground transportation partners.
• Monitor travel systems, tools, usage, and performance.
• Ensure compliance with corporate travel policies and negotiated rates.
• Collaborate with US-based stakeholders across HR, Finance, IT, Procurement, and Business teams.
• Provide reporting and insights on travel spend, contract utilization, and savings opportunities.

Required Skills & Experience:

• Bachelors degree in any field.
• 10 years of overall experience with 6+ years of relevant experience in the travel domain.
• Strong experience in GDS ticketing.
• Experience in corporate/business travel and international flight booking.
• Strong verbal and written communication skills.
• Good stakeholder and vendor management skills.
• Experience working with US-based stakeholders preferred.
• Willingness to work in US time zones.
• Strong knowledge of travel operations, vendor management, and travel systems.

Location: Chennai
Work Mode: WFO
Shift: US Shift
Experience: 10+ Years
Relevant Experience: 6+ Years
Notice Period: Immediate Joiners Preferred

Contact: Jesima HR

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