Lead Trainer, Learning and Development

This position requires you to be responsible for facilitating classroom/virtual training programs, developing content, focusing on skills development for the front level associates of the organization. Leading and managing intervention-based learning.

Roles & Responsibilities:

• Work on soft skill training program for various Business Units in the organization, in consultation with the department heads, including the assessment/evaluation methods
• Partner with Business units to outline deliverables, expectations, and risks, to include specific training needs for them
• Assess training and development needs through training need identification through various resources available
• Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum training effectiveness
• Define ROI on every training program delivered
• Design training courses and content necessary to meet training needs
• Monitor and measure effectiveness of all training programs
• Act as a liaison with L&D and the business units to ensure consistency with practices
• Contribute to process improvements and innovation in the L&D function
• Be a team player and act in accordance with the organization's code of conduct always

Skillset Requirement:

• Excellent communication, presentation, and public speaking skills
• Critical thinking and persuasive skills
• Exceptional skills in connecting and influencing people