Lead Technical Support Engineer

Job Duties / Key Accountabilities

• Lead, mentor, and motivate technical operations professionals and engineers.
• Delegate tasks and manage workloads to foster a collaborative and supportive team.
• Conduct performance reviews, provide feedback, and identify training needs for team growth.
• Oversee the daily operations and maintenance of the IT infrastructure.
• Implement or update monitoring tools to ensure system health and proactively address issues.
• Coordinate the response to incidents and lead the technical triage of critical issues.
• Minimize downtime by quickly resolving problems.
• Automate and optimize processes to improve operational efficiency.
• Manage technical projects from start to finish.
• Act as a technical expert and liaison between the operations team and other departments.
• Gather requirements and ensure technical solutions align with business objectives.

Desired

• A bachelors degree in computer science, Information Technology, or a related field is typically required.
• Strong background in IT systems, networks, and software applications, with hands-on experience.
• Proven experience leading or supervising a technical team.
• Excellent problem-solving, analytical, and diagnostic skills.
• Strong communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical audiences.
• Experience with monitoring and log management tools (e.g., Splunk, Nagios, Grafana, Zabbix).
• Resilience and adaptability to work in a fast-paced, high-pressure environment.
• Strong organizational and time-management abilities.
• A proactive and innovative mindset focused on continuous improvement.
• Relevant technical or project management certifications (e.g., ITIL, PMP) are often preferred.
• SSIS
• Monitoring Tool Experience (Zabbix/Nagios)
• VMWare or VSphere
• Outsystems
• Java Web App Servers (Wildfly or JBoss)
• Ticketing tool JIRA.