Lead Technical Global Field Operations (Portuguese language)
Unisys · Bengaluru · onsite · Posted 30d ago
Undisclosed4–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Responsibilities
- Ensures the highest level of support for escalated client and/or Field Services inquiries.
- Manages and tracks dedicated engineer utilization.
- Resolves difficult and often unique client and/or Field Services questions and complaints.
- Reviews Field Engineer ticket assignments and scheduling.
- Serves as liaison between clients, various departmental stakeholders and leadership.
- Ensures that appropriate records, required reports and related administrative functions are accurate and up to date.
- Works with leadership to understand trends and perform root cause analysis of recurring issues and systemic problems.
- Defines and leads the implementation of Global Field Operations centralized / standardized process improvement initiatives through established change control processes.
- May assist in training new Global Field Operations team members and provide ongoing support and guidance to existing team members.
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 4-6 years experience in area of responsibility
- Should possess native or near-native proficiency in Brazilian Portuguese.
Sourced from naukri
Skills
Change ControlRoot Cause AnalysisProcess ImprovementField Operationsoperations
About Unisys
Unisys
Blue Bell
US
About
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Industries
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware