Lead Technical Engineer Technology Automation

Role Overview:
The Virtual Chatbot Team Lead will be responsible for driving the strategy, development, and continuous improvement of the enterprise Virtual Chatbot platform. This role ensures the chatbot delivers high-quality, scalable, and secure conversational experiences for employees, customers, and internal stakeholders. The Lead will manage end-to-end operations, guide a cross-functional squad, and collaborate across product, engineering, automation, and business teams. Key Responsibilities:
1. Product Platform Ownership - Define and own the Virtual Chatbot roadmap. - Lead LLM integration, intent design, and capability expansion. - Track KPIs and improve chatbot accuracy, performance, and user experience. 2. Technical Leadership - Guide architecture, integrations, and solution design. - Ensure platform performance, security, and compliance. - Support engineering teams with troubleshooting and enhancements. 3. Stakeholder Management - Partner with business teams to onboard and develop new use cases. - Translate requirements into technical deliverables. - Represent the Virtual Chatbot in demos, reviews, and leadership interactions. 4. Team Delivery Management - Lead and mentor a cross-functional chatbot squad. - Drive backlog prioritization, sprint planning, and quality delivery. - Maintain documentation, testing discipline, and release processes. 5. Conversational AI Knowledge Management - Define conversation flows, intents, prompts, and fallback logic. - Oversee knowledge base updates and quality control. - Ensure consistent tone and compliance in all user interactions. 6. Innovation Automation

• Introduce AI driven automation and hyperautomation features.

- Integrate chatbot with APIs, workflows, and enterprise platforms. - Deliver POCs to keep the platform modern and future ready. Your qualifications Education Experience

• Bachelor s/Master s in Computer Science, IT, or related field.
• 6-10+ years in AI, automation, or platform management.
• Experience with enterprise chatbot platforms preferred.

Technical Skills

• Expertise in Conversational AI, LLMs, NLP/NLU frameworks.
• Experience with Azure OpenAI, Copilot Studio, or similar tools.
• Strong API, automation workflow, and architecture knowledge.
• Familiarity with analytics, data privacy, and security principles.

Leadership Skills

• Proven experience leading technical or cross-functional teams.
• Strong program management and problem solving skills.
• Ability to convert business needs into technical solutions.

Preferred Domain Knowledge

• Service management, IT operations, or digital transformation.
• Experience with automation squads or hyperautomation.

Behavioral Competencies

• Strategic thinker with hands on execution mindset.
• Strong communication and stakeholder influence.
• User focused, adaptable, and resilient.