PUNE · FULLTIME
Lead - Tech Transformation/Senior Lead - Tech Transformation
Bajaj Finance
Pune · onsite · Posted 3d ago
Sourced from
Undisclosed12–18 yrsfulltimePune
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Section · 01
About this role
Job Summary
Responsibilities
A - Key accountabilities pertaining to the role
B - Additional Accountabilities
Key Decisions / Dimensions
Major Challenges
Required Qualifications and Experience
a) Qualifications
b) Work Experience
Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary selfservice channels for payments, settlements, promisestopay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects:
- DB Architecture change for sync multiple systems
- Vertical Wise DMS One App Version Management
- Consolidation of Process (NACH, Death Insurance Portal CRM)
- SFDC CRM evaluation
Responsibilities
A - Key accountabilities pertaining to the role
- Product Strategy Roadmap Define multiyear roadmap for the DMS App Web including journey enhancements, capability upgrades, UI/UX modernization, and regulatory compliance.
- Prioritize features based on business value, customer need, compliance impact, and technology feasibility.
- Technology Delivery Architecture Lead solutioning and development across Android, iOS, and Responsive Web stacks. Ensure seamless integration with core systems (Indus/Core), OneCRM, Dialer, Segmentation Portal, Payment Gateways, Dispute/Refund Engines, and Analytics.
- Release Management Operational Excellence Own release calendars, approval gates, rollout/rollback plans, app store compliance, and hypercare frameworks. Ensure comprehensive documentation: SOPs, runbooks, FAQs, error dictionaries, user guides.
B - Additional Accountabilities
- Maintain dashboards, KIDs, and run weekly/monthly leadership reviews.
- Monthly Tracker, MNL, KRA KPIs tracking publishing to relevent stakeholders in timely manner.
Key Decisions / Dimensions
- Feature prioritization, roadmap direction, and design choices.
- Release gating, rollout strategy, and technical guardrails.
- Control frameworks for security, consent, communication, and payments.
Major Challenges
- Balancing rapid iteration with security, stability, and compliance.
- Integrating multiple systems while sustaining performance and reliability.
- Ensuring omnichannel consistency across app, web, and assisted journeys.
- Managing customer diversity (languages, device types, digital maturity).
Required Qualifications and Experience
a) Qualifications
- B.E./B.Tech
- Certifications in Product Management, Cloud, Security/Privacy, Agile/SAFe desirable
b) Work Experience
- 12-18 years leading highscale app/web products (preferably BFSI/collections/digital payments)
- Strong expertise in UX, mobile/web development, payments, compliance, and analytics
- Hands on experience in ZBB, BPR/DPR, Draw.io process mapping.
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Section · 02
Skills
DialerAgilecrmbprRelease Managementprocess mappingOmni Channelmobile appbfsiDigital PaymentsMappingPayment GatewaysAnalyticsAndroidcloudRegulatory ComplianceArchitectureoperationscomplianceProduct Management
Section · Company
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
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