Lead Systems Operations Engineer - Citrix platform services

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer.

• Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience in Systems Engineering, Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, education
• Citrix Certified Professional (CCP) or Citrix Certified Expert (CCE) certification.
• Microsoft Windows Server administration certifications or equivalent experience.
• Experience supporting Citrix Cloud services and hybrid Citrix deployments.
• Experience with Provisioning Services (PVS), Machine Creation Services (MCS), Citrix NetScaler ADC, and profile management technologies.
• Experience with Infrastructure as Code (IaC), configuration management, and automation tools such as Ansible, PowerShell, Terraform, or similar technologies.
• Experience with enterprise monitoring platforms such as Splunk, Dynatrace, Grafana, AppDynamics, SCOM, or equivalent solutions.
• Experience supporting application hosting platforms within financial services or other highly regulated environments.
• Knowledge of load balancing, Domain Name System (DNS), networking, firewalls, Secure Sockets Layer (SSL), and identity management technologies.
• Experience developing operational metrics, service level indicators (SLIs), service level objectives (SLOs), and platform health reporting.
• Experience leading platform migrations, technology refresh initiatives, and operational readiness activities for new services.
• Strong project coordination and stakeholder management experience.
• Knowledge of Site Reliability Engineering (SRE) principles and operational excellence practices.

• Participate in a rotating on-call support schedule, including after-hours support for critical incidents and planned maintenance activities.
• Support a highly available production platform operating across multiple data centers.
• Lead incident response efforts during service disruptions and major incidents.
• Coordinate with infrastructure, engineering, cybersecurity, and business stakeholders to ensure platform availability and operational readiness.
• Support platform upgrades, maintenance activities, and technology lifecycle initiatives.
• Work in a hybrid environment consistent with Wells Fargo's technology operating model.