Lead System Engineer
Infinite HR Solutions · Bengaluru · onsite · Posted 1d ago
Undisclosed10–15 yrsfulltimeSourced from
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About this role
Job Title: L3 - Lead Systems Support Engineer (SME)
Base Location: Bangalore
Experience: 5-10 Years
Shift Timing: 24/7 rotational
Prerequisite: Deep expertise in enterprise platforms and RCA practices
Range of Year Experience - Min Year: 5
Range of Year Experience - Max Year: 10 years
Relevant Experience: 5+ years in system engineering or platform support
Role Summary:
We are hiring L3 Support Engineers with deep domain expertise to manage critical escalations, lead root cause analysis, and drive platform improvements. You ll be the final escalation point for enterprise application and infrastructure issues and provide mentorship to lower tiers.
Key Responsibilities:
Base Location: Bangalore
Experience: 5-10 Years
Shift Timing: 24/7 rotational
Prerequisite: Deep expertise in enterprise platforms and RCA practices
Range of Year Experience - Min Year: 5
Range of Year Experience - Max Year: 10 years
Relevant Experience: 5+ years in system engineering or platform support
Role Summary:
We are hiring L3 Support Engineers with deep domain expertise to manage critical escalations, lead root cause analysis, and drive platform improvements. You ll be the final escalation point for enterprise application and infrastructure issues and provide mentorship to lower tiers.
Key Responsibilities:
- - Own escalations for applications like SharePoint, PowerBI, Project Server, O365, VPN.
- - Drive RCA completion for P1/P2 incidents within 10-25 business days.
- - Support changes, configurations, and enhancements (L2/L3 scope).
- - Lead and contribute to CAB processes, technical audits, and platform reviews.
- - Act as an SME for automation, scripting, and system health monitoring.
- - Create and maintain knowledge base articles and documentation.
- - Collaborate with application teams, DevOps, and vendors. Required Skills & Qualifications:
- - Bachelor s in Engineering, Computer Science, or equivalent.
- - Advanced knowledge of Microsoft 365 stack, SharePoint (internal/external), AD/Azure AD.
- - Proficient with scripting (PowerShell), automation, CI/CD tooling.
- - Strong troubleshooting of enterprise-level networking, authentication, and integration issues.
- - Experience leading incident response and coordinating resolution efforts. Good to Have:
- - Familiarity with Jira, CAB governance, and platform monitoring tools.
- - ITIL Intermediate or Microsoft Certified: Enterprise Administrator Expert.
- - Experience with OIDC flows and identity providers (e.g., Keycloak, Azure AD).
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
- - Experience with OIDC flows and identity providers (e.g., Keycloak, Azure AD).
- - ITIL Intermediate or Microsoft Certified: Enterprise Administrator Expert.
- - Familiarity with Jira, CAB governance, and platform monitoring tools.
- - Experience leading incident response and coordinating resolution efforts. Good to Have:
- - Strong troubleshooting of enterprise-level networking, authentication, and integration issues.
- - Proficient with scripting (PowerShell), automation, CI/CD tooling.
- - Advanced knowledge of Microsoft 365 stack, SharePoint (internal/external), AD/Azure AD.
- - Bachelor s in Engineering, Computer Science, or equivalent.
- - Collaborate with application teams, DevOps, and vendors. Required Skills & Qualifications:
- - Create and maintain knowledge base articles and documentation.
- - Act as an SME for automation, scripting, and system health monitoring.
- - Lead and contribute to CAB processes, technical audits, and platform reviews.
- - Support changes, configurations, and enhancements (L2/L3 scope).
- - Drive RCA completion for P1/P2 incidents within 10-25 business days.
Sourced from naukri
Skills
VPNAutomationTroubleshootingMonitoringComputer NetworksJira AtlassianComputer ScienceRCAMicrosoftPowershell
About Infinite HR Solutions
Infinite HR Solutions
HiringGlobal B2B Stablecoin Processor
25
employees
2024
2 years old
Bangalore / Bengaluru, Karnataka
India
₹13.8L PA avg
Avg at Infinite HR Solutions
About
Infinite is a global technology solution provider headquartered in Rockville, Md. The company provides business technology solutions and product engineering services for telecom, hi-tech, healthcare, media entertainment, insurance, banking financial services, retail, public sector, travel and transport, and government. With the proprietary frameworks, platforms, accelerators, and domain experts, Infinite has been solving challenges for Fortune 1000 companies since 2001. Core service offerings include business transformation, digitalization, cloud services, application development management services, quality engineering and assurance, product/platform engineering, and infrastructure services.
Industries
FinanceFinTechPayments
Employee ratings
10 reviews
3.2/ 5
Culture
3.0
Career growth
2.3
Work-life
3.3
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