Lead System Engineer- MS Teams

Job Summary

Job Title: Lead System Engineer- MS Teams_ 26000HWB

Location: Bangalore, Karnataka, India

Job Type: Permanent

Responsibilities

• Good Knowledge on Windows enterprise setup including SFB2019, MS Teams, Lync server 2013, DNS concepts, Authentication mechanisms
• Good knowledge on Messaging platform and delivery, using tools and scripting. (Monitoring tools, PowerShell scripting ..etc) for automating the process for incident/request management
• Should be good at Skype Telephony, response groups
• Good Troubleshooting knowledge on Skype client logs, monitoring dashboard
• Need to undergo necessary trainings and perform certifications
• Work under pressure and fast-paced environment to resolve issues quickly and ensure the daily operation is smooth
• Perform BOD /EOD controls / Health check to assure Skype infra services are in optimal condition before the start of BAU activities
• Perform Operational Procedures provided to support Health check and/or Monitoring of Skype related (Lync services, Anywhere 365, KHIs, Voice Gateway) infrastructure
• Create and maintain technical documentation for support applications
• Provide support and administration for Skype infrastructure
• Provide prompt support for the Skype client issues, call disconnection issues escalated by helpdesks
• Participate regional or global projects on Skype infra side
• Proficiency and ability to understand, write and develop Scripts (VBScript, PowerShell, WMI or any other industry specific scripting knowledge is a added advantage) for improving the daily process or operations for Skype infra
• Change management to be followed and execute the changes[Skype telephony/response group migration]
• Able to understand the calls flows/SIP signalling and ability to resolve the voice related issues

Delivery and Operations

• Ensure quality of the delivery of services provided according to specific and defined KPIs & SLAs.
• Oversee levers to improve efficiency on existing perimeter. Develop culture of efficiency.
• Ensure production functions are of quality.
• Standardized and regular reporting /Dashboard for production activities.
• Ensure operational risk management/reporting (risk matrix/capacity management, skills matrix, regulatory risk, compliance,).
• Ensure local strategy follows global strategy. Harmonize tooling and process accordingly.

Qualifications / Certification

• Graduation (10+2+3)
• MCSE Certification will be appreciated
• ITIL certification will be appreciated

Good to Have Skills / Experience

• Basic understanding of Project Management
• Excellent understanding of ITSM/ITIL processes and certification will be added advantage.
• Understanding of Agile Methodology would be an advantage.
• Effective communication and interpersonal skill are mandatory, with Client centric approach.
• Engage in global projects and client deliverables.
• Provide reports as per the management and compliance team request

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.