Lead System Administrator

About Colaberry India

Colaberry India Private Limited helps enterprises build high-impact data and AI capabilities through specialised technology talent and solutions. We are looking for an experienced System Administrator to maintain secure, reliable and cost-effective IT operations in India.

The Opportunity

This hands-on role owns email and collaboration platforms, identity, cloud infrastructure, data protection, cybersecurity, endpoints, networks, software subscriptions and IT assets. The successful candidate will combine technical depth with responsive support, disciplined documentation and operational ownership.

Key Responsibilities

• Email & collaboration: Administer Microsoft 365/Exchange Online or Google Workspace, including users, groups, shared mailboxes, permissions, retention and anti-spam controls. Manage domains and DNS records, including SPF, DKIM and DMARC.
• Identity & access: Manage Entra ID/Azure AD, Okta or equivalent identity services; implement role-based access, MFA, SSO and conditional access; and control joiner, mover and leaver provisioning and deprovisioning.
• Cloud operations: Administer AWS, Microsoft Azure or Google Cloud services spanning compute, storage, networking, IAM, monitoring, backups and cost controls. Track availability, capacity and usage.
• Data protection: Manage backups, encryption, access controls, secure file sharing and retention. Perform recovery tests, maintain evidence and coordinate data access with application and data teams.
• Cybersecurity: Operate endpoint protection/EDR, patching, vulnerability remediation, firewalls, VPNs, security logging and alert response. Support incident handling, policy enforcement and ISO 27001/SOC 2 readiness or audit activities.
• Hardware & networking: Procure, configure and support laptops, desktops, peripherals, LAN/WAN, Wi-Fi, switches, routers, internet links, firewalls and VPNs. Coordinate repairs, warranties, AMCs, vendors and outage restoration.
• Subscriptions & assets: Manage SaaS licences, procurement, renewals, access and seat utilisation. Maintain the asset register, tagging, issue/return, inventory, warranty status, refresh planning and secure disposal.
• Service delivery: Provide user support through a ticketing system, meet SLAs, perform root-cause analysis and deliver secure onboarding/offboarding. Maintain SOPs, diagrams, runbooks and disaster-recovery documentation.

Candidate Profile

Mandatory Qualifications and Experience

• 5-8 years of hands-on experience in system administration, IT infrastructure, cloud operations or enterprise IT support.
• Bachelor's degree in Computer Science, Information Technology, Electronics and Communication Engineering or a related discipline.
• Strong administration experience with Microsoft 365 or Google Workspace, Windows and/or Linux, enterprise networks and at least one major public cloud platform.
• Working knowledge of IAM, endpoint security, vulnerability and patch management, backup and recovery, data protection and IT asset lifecycle practices.
• Ability to resolve complex incidents, communicate clearly, prioritise competing requests and maintain accurate technical documentation.
• Willingness to work from the Hyderabad office and provide planned after-hours maintenance or on-call support when required.

Preferred Skills and Certifications

• Microsoft 365, Azure Administrator, AWS SysOps, Google Cloud, CCNA, CompTIA Network+/Security+ or ITIL certification.
• Experience with endpoint management such as Microsoft Intune or Jamf, and ticketing/asset platforms such as ServiceNow, Jira Service Management or Freshservice.
• PowerShell, Bash or Python scripting experience for automating repetitive administration, reporting and compliance tasks.
• Experience supporting a growing, multi-team technology organisation and coordinating external vendors and managed service providers.