{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Support Engineer","description":"

Responsibilities:

Lead evening support operations for the Manifest it platform, ensuring coverage with overlap to US/Europe teams.
Manage and mentor support engineers, providing guidance on incident handling, triage, and escalation.
Oversee monitoring, alerting, and change validation processes during the shift.
Coordinate cross-functional handoffs with engineering and product teams.
Drive continuous improvement in support workflows, documentation, and incident response SLAs.
Prepare and deliver shift reports highlighting key incidents, root causes, and preventive actions.

Requirements:

3+ years in technical support / SRE / operations, with good communication skills.
Strong knowledge of cloud infrastructure (AWS/GCP/Azure) and Kubernetes, K8S, Helm charts, and experience with AWS or GCP.
Hands-on experience with monitoring, logging, and incident management tools.
Excellent problem-solving, communication, and leadership skills.
Ability to work evening shifts from India, ensuring overlap with global teams.

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