Lead Support Engineer
Anblick Solutions · Hyderabad · onsite · Posted 56d ago
About a minute. You'll make an account on the way through.
About this role
- Own day-to-day operational support for integration pipelines built on SnapLogic (or equivalent ETL/iPaaS tools) and dbt-based transformation workflows
- Monitor pipeline health, proactively identify failures/bottlenecks, and drive root-cause analysis and permanent fixes (not just workarounds)
- Manage incident response, ticket triage, and SLA adherence for production support issues (P1-P4 severity handling)
- Lead a small team of support engineers - assign tickets, review fixes, mentor junior engineers, and ensure knowledge transfer
- Maintain and enhance runbooks, support documentation, and standard operating procedures for the integration landscape
- Coordinate with Data Platform/Architecture teams on change management, release deployments, and impact assessment for support-affected pipelines
- Perform regular health checks, capacity/performance reviews, and recommend optimization of existing SnapLogic pipelines and dbt models
- Manage on-call rotations and escalation processes
- Track and report operational metrics (uptime, MTTR, ticket volume/trends) to engineering leadership and client stakeholders
- Partner with client-side counterparts to review open issues, prioritize backlog, and communicate status transparently
- Hands-on experience with SnapLogic (or similar ETL/integration tools - Informatica, Talend, Azure Data Factory, MuleSoft) in a production support capacity
- Strong working knowledge of dbt (models, tests, macros, documentation, CI/CD for transformations)
- Prior experience in a Managed Services / Application Support / L2-L3 support environment - ticketing tools (ServiceNow, Jira Service Management), incident management, SLA-driven delivery
- SQL proficiency and experience with cloud data warehouses (Snowflake, Redshift, BigQuery, or similar)
- Familiarity with cloud platforms (Azure/AWS/GCP) and orchestration/monitoring tools
- Experience leading or mentoring a small support team
- Strong troubleshooting and root-cause analysis skills under time pressure
- Excellent communication skills - comfortable interfacing directly with client stakeholders
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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About Anblick Solutions
Anblick Solutions
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Anblicks, a team of specialists in strategic dUnlock the full potential of your data with Anblicks, a team of strategic data modernization experts. Our tailored services cover seamless data migration, robust re-architecture, and transformative solutions. The "AIM" Framework from Anblicks, encompassing Advise, Implement, and Manage, presents a dynamic methodology that simplifies data management. This approach effectively tailors, launches, and maintains data strategies. Anblicks guides its clients in customizing their data foundation, deploying an insight-driven platform, and provides continuous support with its innovative services. This empowers clients to fully leverage their data assets, securing their future capabilities. The framework promotes data democratization and governance, driving growth and enhancing competitive edges through strategic use of data and AI.
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