Lead Staff Engineer - IT

Key Responsibilities

• Platform Management: Configure and maintain settings, access controls, and integrations for GitHub, PagerDuty, and Azure DevOps to ensure smooth operations.
• Pipeline and Scheduling: Support administration of self-hosted runners/agents, build pipelines, and on-call schedules to maintain operational efficiency.
• On-Call Participation: Participate in on-call duties, providing support for up to two weeks per month to ensure platform reliability and issue resolution.
• Automation and Reporting: Assist in developing basic automation and reporting solutions to improve resource utilization and provide actionable insights.
• User Support: Provide technical assistance, maintain clear documentation, and deliver training to platform users to ensure effective adoption.
• Issue Resolution: Diagnose and resolve platform-related issues, collaborating with cross-functional teams to implement effective solutions.
• Agile Practices: Utilize SCRUM or Kanban methodologies to manage tasks and support project delivery.

Scrum Board Management

• Maintain and update Scrum/Kanban boards in Azure DevOps to reflect accurate sprint progress and task status.
• Support sprint planning, daily stand-ups, and retrospectives to ensure alignment and continuous improvement.

DevOps Metrics & Reporting

• Work with DevOps engineers to collect and analyze performance and operational metrics from Azure DevOps.
• Assist in generating reports and dashboards to support decision-making and process optimization.

Tool Licensing & Administration

• Support management of licenses for DevOps tools (e.g., CI/CD, monitoring, and collaboration platforms), ensuring compliance and timely renewals.
• Coordinate with procurement and vendor management teams to streamline licensing processes.
• Assist in developing onboarding roadmaps for newly acquired DevOps tools, including licensing coordination and team enablement.

Project Coordination & Tracking

• Support internal DevOps projects by tracking milestones, risks, and deliverables to ensure timely execution.
• Act as a liaison between development and DevOps teams to align priorities and deliverables.

Initiative Support

• Partner with DevOps managers to drive strategic initiatives and process improvements.
• Assist in preparing presentations, demos, and documentation for internal stakeholders.
• Demo & Communication Support
• Support the creation and delivery of demos for new tools, processes, or project outcomes.
• Ensure clear and timely communication of project status and updates to relevant stakeholders.

Required Skills and Experience

• Familiarity with GitHub Enterprise, Azure DevOps, PagerDuty, or similar platforms (training provided for deeper expertise).
• Basic understanding of CI/CD tools and processes.
• Exposure to scripting (e.g., PowerShell) is a plus but not required.
• Familiarity with self-hosted runners/agents and Single Sign-On (SSO) integrations is preferred.
• Basic understanding of DevOps methodologies and the Software Development Lifecycle (SDLC).
• Knowledge of container technologies (e.g., Docker, Kubernetes) or CI/CD security best practices is a plus.
• 2+ years of experience in a coordination or support role within IT or DevOps environments.
• Familiarity with Azure DevOps, Jira, or similar project management tools.
• Experience with Agile methodologies (SCRUM, Kanban) is preferred.
• Strong organizational and communication skills, with a focus on cross-team collaboration.

Personal Attributes

• Strong communication and collaboration skills to build effective cross-domain relationships.
• Familiarity with reporting tools such as Power BI or Excel for metric visualization is a plus.
• Basic knowledge of the Software Development Lifecycle (SDLC) and Agile methodologies.
• Ability to work independently, manage multiple priorities, and deliver high-quality results.
• Detail-oriented with a focus on operational efficiency and continuous improvement.
• Proactive, self-motivated, and eager to learn and grow within the role.

Education

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Masters degree in a recognized discipline is a plus.

Certifications

• Relevant certifications (e.g., Azure DevOps Engineer, GitHub Administration, or Agile/SCRUM certifications) are desirable but not required.