Lead Specialist - Service Support Management
Gallagher LLP · Mumbai · onsite · Posted 27d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Responsibilities
Responsibilities:
- Professionals in this group Provide technical advice to customers, dealers, distributors and sales personnel responding to product related questions, issues and problems.
- Provide sales personnel with technical data necessary for the demonstration of products.
- Act as a liaison between sales personnel and technical staff.
- They are responsible for architecting solutions, conducting product demonstration and providing technical inputs towards proposals.
- Professionals in this group work act as subject matter experts (SME's).
- They have domain expertise along with technical/proprietary skills.
- They work on complex/large projects under no supervision from managers using their knowledge and judgement.
- They require advance professional degree along with relevant years of work experience and are responsible for coaching/mentoring junior team members.
Qualifications
Qualifications:
Typically requires a University Degree or equivalent experience and minimum 7 years of prior relevant experience.
Sourced from naukri
Skills
Customer ServiceitsmIncident ManagementITILService ManagementCustomer SupportService Delivery Managementservice deliveryProblem managementmajor incident managementChange ManagementAfter Sales ServiceProject ManagementSalesSLA ManagementITIL Certified