Lead Specialist - Quality Assurance

Job Summary

Overview Accountable for leading BAU documentation and process maintenance through the GCOE delivery framework, ensuring work is controlled, visible and delivered to quality.

Responsibilities

• Lead standard documentation and process change requests, own updates to process guides, scripts, documents, letters, playbooks and knowledge content in line with GCOE standards.
• Maintain delivery control through worklists, trackers, change logs, approval records and version history.
• Coordinate review, approval and publication activity so final outputs are accurate, controlled and easy to use.
• Support UK on key projects, regulatory/policy updates, operational resilience, acquisitions and process improvement activity.
• Build effective working relationships with UK stakeholders, GCOE colleagues, Training, Compliance, Business Systems and operational SMEs.
• Escalate risks, blockers, overdue actions, quality issues or control gaps through the appropriate GCOE or UK Process Excellence route.
• Identify opportunities to simplify BAU documentation maintenance, improve handoffs and strengthen governance.

Qualifications

• Degree Bachelor Master
• Licenses/Certificates: Insurance Certification will be the additional advantage
• Work Experience: Graduate with minimum 3 to 4 years of experience in an Insurance domain
• Experience in PC - Policy Issuance/Underwriting would be preferred
• Insurance certification - good to have
• Transition/onboarding of service - good to have
• Onshore travel experience - good to have

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