BENGALURU · FULLTIME
Lead Software Engineering Support Technician
Nielsen Sports
Bengaluru · onsite · Posted 2d ago
Sourced from
Undisclosed8–13 yrsfulltimeBengaluru
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Section · 01
About this role
Job Description
This role provides high-level technical leadership and in-depth expertise in operational support, focusing on solving complex systemic problems while ensuring continuous platform stability. It combines autonomous coordination and guidance for team members with high-level strategic support as a Subject Matter Expert (SME) to ensure long-term reliability and technical integrity across the platform.
Experience, Skills, and Attributes
- Typical Experience: 8+ years of relevant technical support and system engineering experience, with a proven track record as a technical SME.
- Skills: Leadership and mastery of complex system interactions; exceptional deep-dive troubleshooting and analytical skills; proficiency in professional technical communication and aligning operational workflows across teams.
Key Responsibilities and Duties
- Escalation Point & Expert Problem Solving: Serve as the primary escalation point for the most complex technical issues and solve critical, cross-functional challenges through deep technical analysis.
- Incident Management: Lead major incident response and post-mortem analysis (RCA) to prevent recurrence and mitigate major system outages.
- Cross-Functional Leadership & Strategic Support: Autonomously coordinate with DevOps, Engineering, and Product teams to align operational needs with software roadmaps and drive systemic stability.
- Operational Stability (SME): Act as a Subject Matter Expert to ensure technical integrity and stabilize systems at global scale under high-pressure scenarios.
- Mentorship: Actively guide, train, and provide expert operational guidance to the team, elevating overall technical and troubleshooting competence. Qualifications
- Advanced Scripting & Automation: Proficiency in writing complex scripts (Python, Bash, PowerShell, Java) for significant automation initiatives to reduce manual toil.
- Deep Cloud & Infrastructure Knowledge: Advanced troubleshooting and management within AWS/Azure environments, including on-premises/cloud interactions.
- Complex Database Management: Advanced querying and performance analysis across relational and non-relational databases (MSSQL, MongoDB, Kafka).
- Platform Mastery: Comprehensive mastery of the entire platform and application stack for advanced troubleshooting and data-driven decisions.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
AutomationIncident ManagementTechnical SupportTroubleshootingoperational supportPythonMongoDBoperationsRCAPowershell
Section · Company
About Nielsen Sports
Nielsen Sports
Sports & Recreation
10000-50000
employees
2004
22 years old
Bangalore,Karnataka
India
About
Nielsen Sports is uniquely positioned to help businesses maximize their commercial success by combining solutions from sponsorship effectiveness to fan data capabilities.
Industries
Sports & RecreationFood ProcessingInternet
Employee ratings
222 reviews
3.8/ 5
Culture
3.7
Career growth
3.0
Work-life
4.0
Employees rate it well for
Salary46Work Environment25Career Growth20Work Culture16Senior Management10
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