Lead Software Engineer

We are looking for a proactive and technically strong Support Engineer to provide production and application support for modern cloud-native applications built on ReactJS, FastAPI/Django, and Azure services. The ideal candidate should have hands-on experience in monitoring, troubleshooting, incident management, root cause analysis, and operational support across frontend, backend, APIs, search, and cloud infrastructure components.

This role requires strong analytical skills, a customer-first mindset, and the ability to work closely with development, DevOps, and product teams to ensure high application availability, performance, and reliability.

Required Technical Skills

Application & Platform Support

• Strong experience in application support / production support / site support for cloud-hosted applications.
• Good understanding of frontend support for ReactJS applications.
• Experience supporting Python-based APIs, preferably FastAPI and Django.
• Knowledge of REST APIs, request/response lifecycle, API authentication, and debugging tools such as Postman.

Required Technical Skills

Application & Platform Support

• Strong experience in application support / production support / site support for cloud-hosted applications.
• Good understanding of frontend support for ReactJS applications.
• Experience supporting Python-based APIs, preferably FastAPI and Django.
• Knowledge of REST APIs, request/response lifecycle, API authentication, and debugging tools such as Postman.

Azure Services

• Hands-on experience with:
  • Azure Static Web Apps
  • Azure App Service
  • Azure Container Apps
  • Azure API Management (APIM)
  • Azure Log Analytics
  • Application Insights
• Ability to monitor application health, analyze telemetry, and troubleshoot deployment/runtime issues in Azure.

Search / AI Services

• Experience supporting solutions built with:
  • Azure AI Search
  • Azure AI Foundry (or Azure OpenAI / AI service integrations)
• Familiarity with troubleshooting search indexing, query issues, search relevance, and AI workflow/service connectivity.

Data & Caching

• Working knowledge of:
  • Redis
  • PostgreSQL
• Ability to troubleshoot query performance, connection issues, caching behavior, and data-related problems.

Monitoring & Troubleshooting

• Strong experience in:
  • Log analysis
  • Incident triaging
  • Root cause analysis (RCA)
  • Alert handling
  • Performance troubleshooting
• Familiar with dashboards, telemetry, metrics, and distributed application monitoring.

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