Lead - Shantigram Cluster

Purpose/Objective

The Shantigram Cluster Lead is responsible for overseeing the strategic and operational aspects of administrative functions, with a strong focus on enhancing & sustaining employee experience at corporate offices.
This role involves driving the efficient delivery of services, managing facilities, and enforcing policies to foster a productive function.
This role will ensure meeting the compliance with standards, project management to oversee the setup and transition of new office spaces, to aligns with organizational goals and ensuring standardization.

Key Responsibilities of Role

- Drive initiatives to improve the employee experience, ensuring that administrative services and facilities support employee needs.
Regularly gather feedback to create an employee-friendly and supportive environment.
- Ensure all admin services comply with internal standards & compliance, legal regulations, and organizational policies.
Oversee audits and ensure continuous compliance to support an efficient workplace.
- Adhere to the Admin governance framework and ensure all service processes follow the SOP.
- Analyse audit findings with regards to service operations and collaborate with the concerned stakeholders to develop effective action plans for mitigating risks / gap identification - Ensure a robust service partner bill settlement process which includes bill processing and pay-out as per agreed SLAs - Conduct operational reviews from time to time and ensure smooth service delivery and adherence to defined SLAs for all services - Ensure data management & related analysis; Reporting and spend analysis to monitor and drive department trends.
- Identify areas for process improvement across admin functions.
Implement new strategies, tools, and technologies to streamline operations and improve service delivery.
- Identify areas within admin function which could be automated/ integrated with technology and collaborate with the relevant stakeholders to plan and deploy these initiatives.
- Ensure smooth functioning of the tools for services delivery - Lead a team of admin professionals, ensuring they are aligned with organizational goals & processes.
Provide guidance, performance management, and development opportunities to build a strong, efficient team.
- Ensure Coordination with service partners for timely availability of contractual manpower and manage by means of ensure staff is working in line with agreed SLAs followed by monthly reviews.
- Drive a performance driven culture – Set goals, review performance, and provide feedback to ensure a motivated and committed team - Foster an environment of learning and excellence within the team.

Technical Competencies

CAFM Systems,Building Management Systems (BMS),Campus Operations Management,Energy Monitoring Systems,Data Analytics & Dashboarding,Workplace Operations Governance,Service Level Management,Audit & Compliance Management,Business Continuity & Emergency Preparedness,Asset Lifecycle Management

Qualifications and Experience

Educational Qualification: - Bachelor’s degree Hotel & Hospitality Management/ Diploma in Electrical or Mechanical Engineering is mandatory - Higher degree in relevant field is preferable Experiences: - 15+ years of work experience with minimum 3 – 5 years for managing a large facility.
- Rich experience of formulating strategies and conceptualizing service management frameworks - Experience of working on technology and digitalization projects.
- Strong understanding of financial and cost optimization principles - Experience of running F&B production and operations for a large facility with exposure to housekeeping services - Sound knowledge of planned preventative maintenance, response maintenance and forward maintenance planning - Strong experience of space management and space occupancy plan designing - Robust experience of drafting and implementing policies at corporate level; Experience managing operational budgets with exceptional planning and project management skills - Rich experience of service partners management; Experience of dealing with contractual workforce employed for service delivery - Demonstrates a good working knowledge of buildings services installations including HVAC / Electrical and other technical systems Experience of Quality Management would be preferred.