Lead Service Analyst - Infrastructure Change Management
Coralai · Bengaluru · onsite · Posted 37d ago
Undisclosed10–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Job Title: Lead Service Analyst - Infrastructure Change Management
Location: Bangalore
Employment Type: Full-time
Category: Infrastructure / Cloud
Experience: 7-9 Years
Responsibilities - Steering of the ITIL process of Infrastructure Change Management: Support of the Project, Integration and Operational teams for a safe go live of infrastructure transformation projects (Run Build)
- Qualification, review, follow up and validation in change committees (CAB/CRB) in close connection with the department change managers
- Analyze arbitrate Significant and Major changes in production by evaluating their risks and impacts
- Control of process steps, validation of technical and functional prerequisites
- Animation and participation in GTS Clients CRBs: presentation of the changes submitted
- Contribution to the evolution of the catalog of operations services with the operational teams of the departments
- Classification of operations with the operations and business teams (updating of standards: catalog of services, classification of operations, intervention window, CMDB, ...)
- Training of internal and external teams of the process via ITSM change management tools
- Detailed reporting of changes operations on GTS infrastructures: Development of global activity monitoring dashboards and by Businesses
- Definition of SLAs and KPIs expected to measure the quality of the Services involved
- Presentation in Production Review and Committees of Dashboards on operations
- Drafting of the Quality Charter (Golden Rules) for production on changes, contribution to improving knowledge of the Change process in force
- Profile Exp. Req: 10 to 12 Years (overall) Relevant: 7 8 Years relevant experience in Change Management domain
- Very good understanding of the ITIL Change Management lifecycle; preferably with ITIL certification
- Good team management
- Stakeholder management skills
- Ability to collaboratively work with skill team
- Reporting, identifying gaps with good analytical skills
- Acting as escalation point for all customer / stakeholder queries
- Change management, participation in hiring process, build strategy for identified gaps enabling smoother operation
- Participate in project transitions
- Exp. Req: 10 to 12 Years (overall)
- Relevant: 7 8 Years relevant experience in Change Management domain
- Change Management
- ITIL
- Project Management
Sourced from naukri
Skills
ServicenowitsmIncident ManagementITILService ManagementProblem managementService request managementservice level managementmajor incident managementChange ManagementProject ManagementITIL CertifiedIncidentITIL Process