Lead -SAP FICO Consultant
Capria · Mumbai · onsite · Posted 64d ago
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About this role
SAP FICO Lead - Production Support (P1/P2 Tickets)
Job Location
Remote - India
Employment Type
Full-Time
Experience
10+ Years
Shift Timing
3:30 AM - 11:30 AM
Job Summary
We are seeking an experienced SAP FICO Lead to manage critical production support activities and lead a team supporting global SAP Finance and Controlling operations. The ideal candidate should possess strong expertise in SAP FICO, excellent troubleshooting skills, and hands-on experience handling high-priority (P1/P2) incidents while ensuring adherence to SLAs and business continuity.
The role requires strong leadership capabilities, stakeholder management, root cause analysis, and continuous service improvement within a global AMS environment.
Key Responsibilities
Production Support & Incident Management
- Lead SAP FICO production support for business-critical applications.
- Manage and resolve P1/P2 incidents within agreed SLAs.
- Coordinate with cross-functional SAP teams during major incidents.
- Perform impact analysis and drive quick issue resolution to minimize business disruption.
- Participate in incident bridges and provide timely status updates to stakeholders.
- Conduct root cause analysis (RCA) and implement preventive measures.
Functional Support
- Support SAP FI modules including:
- General Ledger (GL)
- Accounts Payable (AP)
- Accounts Receivable (AR)
- Asset Accounting (AA)
- Bank Accounting
- Tax Configuration
- Support SAP CO modules including:
- Cost Center Accounting
- Internal Orders
- Profit Center Accounting
- Product Costing
- Profitability Analysis (COPA)
- Resolve functional issues involving month-end and year-end closing activities.
Leadership & Team Management
- Lead a team of SAP FICO consultants supporting global business operations.
- Allocate incidents, monitor workloads, and ensure SLA compliance.
- Mentor junior consultants and conduct knowledge-sharing sessions.
- Review solutions before deployment to production.
- Ensure adherence to ITIL best practices and incident management processes.
Change & Problem Management
- Analyze recurring issues and drive permanent fixes.
- Support change requests and minor enhancements.
- Coordinate transport management across Development, QA, and Production environments.
- Prepare and maintain functional documentation and knowledge articles.
Stakeholder Management
- Collaborate with business users, project teams, technical teams, and external vendors.
- Provide regular updates to management regarding incident trends and system health.
- Participate in CAB meetings and production release activities.
Required Skills
- Strong experience in SAP FICO configuration and production support.
- Expertise in handling P1/P2 production incidents.
- Excellent knowledge of:
- General Ledger
- Accounts Payable
- Accounts Receivable
- Asset Accounting
- Bank Accounting
- Cost Center Accounting
- Internal Orders
- Profit Center Accounting
- Product Costing
- COPA
- Strong debugging and issue analysis skills.
- Experience with interfaces, IDocs, batch jobs, and integration with MM, SD, and PP modules.
- Good understanding of SAP transport management.
- Knowledge of ITIL incident, problem, and change management processes.
- Strong analytical, communication, and stakeholder management skills.
Preferred Skills
- SAP S/4HANA Finance experience.
- SAP Fiori knowledge.
- Experience with SAP Solution Manager, ServiceNow, or similar ITSM tools.
- Exposure to SAP Central Finance is an advantage.
- SAP Certification in SAP FICO or SAP S/4HANA Finance is preferred.
Educational Qualification
- Bachelors degree in Commerce, Finance, Accounting, Computer Science, Information Technology, or a related discipline.
- MBA (Finance) or CA/CMA qualification is an added advantage.
Key Competencies
- Leadership and team management
- Incident and crisis management
- Customer-centric approach
- Problem-solving and analytical thinking
- Decision-making under pressure
- Excellent verbal and written communication
- Stakeholder management
- Continuous improvement mindset
Responsibilities in AMS Environment
- Lead L2/L3 SAP FICO production support activities.
- Ensure 24x7 production support coverage through effective team coordination.
- Drive SLA/KPI adherence for incident resolution.
- Manage escalations from business and leadership teams.
- Identify automation opportunities and implement process improvements.
- Maintain high customer satisfaction through proactive support and timely communication.
SAP FICO Lead - Production Support (P1/P2 Tickets)
Job Location
Remote - India
Employment Type
Full-Time
Experience
10+ Years
Shift Timing
3:30 AM - 11:30 AM
Job Summary
We are seeking an experienced SAP FICO Lead to manage critical production support activities and lead a team supporting global SAP Finance and Controlling operations. The ideal candidate should possess strong expertise in SAP FICO, excellent troubleshooting skills, and hands-on experience handling high-priority (P1/P2) incidents while ensuring adherence to SLAs and business continuity.
The role requires strong leadership capabilities, stakeholder management, root cause analysis, and continuous service improvement within a global AMS environment.
Key Responsibilities
Production Support & Incident Management
- Lead SAP FICO production support for business-critical applications.
- Manage and resolve P1/P2 incidents within agreed SLAs.
- Coordinate with cross-functional SAP teams during major incidents.
- Perform impact analysis and drive quick issue resolution to minimize business disruption.
- Participate in incident bridges and provide timely status updates to stakeholders.
- Conduct root cause analysis (RCA) and implement preventive measures.
Functional Support
- Support SAP FI modules including:
- General Ledger (GL)
- Accounts Payable (AP)
- Accounts Receivable (AR)
- Asset Accounting (AA)
- Bank Accounting
- Tax Configuration
- Support SAP CO modules including:
- Cost Center Accounting
- Internal Orders
- Profit Center Accounting
- Product Costing
- Profitability Analysis (COPA)
- Resolve functional issues involving month-end and year-end closing activities.
Leadership & Team Management
- Lead a team of SAP FICO consultants supporting global business operations.
- Allocate incidents, monitor workloads, and ensure SLA compliance.
- Mentor junior consultants and conduct knowledge-sharing sessions.
- Review solutions before deployment to production.
- Ensure adherence to ITIL best practices and incident management processes.
Change & Problem Management
- Analyze recurring issues and drive permanent fixes.
- Support change requests and minor enhancements.
- Coordinate transport management across Development, QA, and Production environments.
- Prepare and maintain functional documentation and knowledge articles.
Stakeholder Management
- Collaborate with business users, project teams, technical teams, and external vendors.
- Provide regular updates to management regarding incident trends and system health.
- Participate in CAB meetings and production release activities.
Required Skills
- Strong experience in SAP FICO configuration and production support.
- Expertise in handling P1/P2 production incidents.
- Excellent knowledge of:
- General Ledger
- Accounts Payable
- Accounts Receivable
- Asset Accounting
- Bank Accounting
- Cost Center Accounting
- Internal Orders
- Profit Center Accounting
- Product Costing
- COPA
- Strong debugging and issue analysis skills.
- Experience with interfaces, IDocs, batch jobs, and integration with MM, SD, and PP modules.
- Good understanding of SAP transport management.
- Knowledge of ITIL incident, problem, and change management processes.
- Strong analytical, communication, and stakeholder management skills.
Preferred Skills
- SAP S/4HANA Finance experience.
- SAP Fiori knowledge.
- Experience with SAP Solution Manager, ServiceNow, or similar ITSM tools.
- Exposure to SAP Central Finance is an advantage.
- SAP Certification in SAP FICO or SAP S/4HANA Finance is preferred.
Educational Qualification
- Bachelors degree in Commerce, Finance, Accounting, Computer Science, Information Technology, or a related discipline.
- MBA (Finance) or CA/CMA qualification is an added advantage.
Key Competencies
- Leadership and team management
- Incident and crisis management
- Customer-centric approach
- Problem-solving and analytical thinking
- Decision-making under pressure
- Excellent verbal and written communication
- Stakeholder management
- Continuous improvement mindset
Responsibilities in AMS Environment
- Lead L2/L3 SAP FICO production support activities.
- Ensure 24x7 production support coverage through effective team coordination.
- Drive SLA/KPI adherence for incident resolution.
- Manage escalations from business and leadership teams.
- Identify automation opportunities and implement process improvements.
- Maintain high customer satisfaction through proactive support and timely communication.
SAP FICO Lead - Production Support (P1/P2 Tickets)
Job Location
Remote - India
Employment Type
Full-Time
Experience
10+ Years
Shift Timing
3:30 AM - 11:30 AM
Job Summary
We are seeking an experienced SAP FICO Lead to manage critical production support activities and lead a team supporting global SAP Finance and Controlling operations. The ideal candidate should possess strong expertise in SAP FICO, excellent troubleshooting skills, and hands-on experience handling high-priority (P1/P2) incidents while ensuring adherence to SLAs and business continuity.
The role requires strong leadership capabilities, stakeholder management, root cause analysis, and continuous service improvement within a global AMS environment.
Key Responsibilities
Production Support & Incident Management
- Lead SAP FICO production support for business-critical applications.
- Manage and resolve P1/P2 incidents within agreed SLAs.
- Coordinate with cross-functional SAP teams during major incidents.
- Perform impact analysis and drive quick issue resolution to minimize business disruption.
- Participate in incident bridges and provide timely status updates to stakeholders.
- Conduct root cause analysis (RCA) and implement preventive measures.
Functional Support
- Support SAP FI modules including:
- General Ledger (GL)
- Accounts Payable (AP)
- Accounts Receivable (AR)
- Asset Accounting (AA)
- Bank Accounting
- Tax Configuration
- Support SAP CO modules including:
- Cost Center Accounting
- Internal Orders
- Profit Center Accounting
- Product Costing
- Profitability Analysis (COPA)
- Resolve functional issues involving month-end and year-end closing activities.
Leadership & Team Management
- Lead a team of SAP FICO consultants supporting global business operations.
- Allocate incidents, monitor workloads, and ensure SLA compliance.
- Mentor junior consultants and conduct knowledge-sharing sessions.
- Review solutions before deployment to production.
- Ensure adherence to ITIL best practices and incident management processes.
Change & Problem Management
- Analyze recurring issues and drive permanent fixes.
- Support change requests and minor enhancements.
- Coordinate transport management across Development, QA, and Production environments.
- Prepare and maintain functional documentation and knowledge articles.
Stakeholder Management
- Collaborate with business users, project teams, technical teams, and external vendors.
- Provide regular updates to management regarding incident trends and system health.
- Participate in CAB meetings and production release activities.
Required Skills
- Strong experience in SAP FICO configuration and production support.
- Expertise in handling P1/P2 production incidents.
- Excellent knowledge of:
- General Ledger
- Accounts Payable
- Accounts Receivable
- Asset Accounting
- Bank Accounting
- Cost Center Accounting
- Internal Orders
- Profit Center Accounting
- Product Costing
- COPA
- Strong debugging and issue analysis skills.
- Experience with interfaces, IDocs, batch jobs, and integration with MM, SD, and PP modules.
- Good understanding of SAP transport management.
- Knowledge of ITIL incident, problem, and change management processes.
- Strong analytical, communication, and stakeholder management skills.
Preferred Skills
- SAP S/4HANA Finance experience.
- SAP Fiori knowledge.
- Experience with SAP Solution Manager, ServiceNow, or similar ITSM tools.
- Exposure to SAP Central Finance is an advantage.
- SAP Certification in SAP FICO or SAP S/4HANA Finance is preferred.
Educational Qualification
- Bachelors degree in Commerce, Finance, Accounting, Computer Science, Information Technology, or a related discipline.
- MBA (Finance) or CA/CMA qualification is an added advantage.
Key Competencies
- Leadership and team management
- Incident and crisis management
- Customer-centric approach
- Problem-solving and analytical thinking
- Decision-making under pressure
- Excellent verbal and written communication
- Stakeholder management
- Continuous improvement mindset
Responsibilities in AMS Environment
- Lead L2/L3 SAP FICO production support activities.
- Ensure 24x7 production support coverage through effective team coordination.
- Drive SLA/KPI adherence for incident resolution.
- Manage escalations from business and leadership teams.
- Identify automation opportunities and implement process improvements.
- Maintain high customer satisfaction through proactive support and timely communication.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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About Capria
Capria
Banking
11-50
employees
2012
14 years old
Seattle, Washington
United States
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