Lead Salesforce QA Engineer

Grey Parrot Systems is hiring a Lead Salesforce QA Engineer with deep CPQ and FSL testing expertise — owning quality across complex Salesforce CPQ and Field Service Lightning implementations for our US client engagements.

About Grey Parrot Systems

Grey Parrot Systems is a women-owned, BEP-certified IT services firm headquartered in Naperville, IL. We partner with mid-market enterprises to deliver AI-first, governance-driven digital transformation — and we're growing.

About the Role

This is a lead QA role for a Salesforce testing expert who has gone deep on CPQ and FSL — testing pricing rules, quote workflows, approval chains, work order management, scheduling policies, and dispatcher console configurations. You do not just execute test cases — you design the test strategy, build the coverage, and own quality end-to-end across CPQ and FSL delivery workstreams. You work US-aligned hours from India, collaborating directly with GPARROT's architects, developers, and business stakeholders to catch defects before they become UAT failures.

Must-Have Skills

• 8+ years of Salesforce QA experience — 5+ years focused on CPQ and FSL testing
• Deep Salesforce CPQ testing expertise:
• Product catalog and pricing rule testing — pricing tiers, discount schedules, and quote template validation
• Quote workflow testing — guided selling flows, approval chains, amendment and renewal processes
• CPQ data model validation — quote lines, product options, configuration attributes, and price book accuracy
• Deep Salesforce FSL testing expertise:
• Work order and service appointment testing — scheduling policies, resource optimization, and dispatcher console validation
• FSL mobile app testing — field technician workflows, work order execution, and offline behavior
• Service territory and resource management testing — capacity planning, availability rules, and travel time validation
• Salesforce test automation — Provar, Copado Robotic Testing, or Selenium-based Salesforce automation
• Salesforce API testing — REST / SOAP endpoint validation and integration testing
• Jira and Zephyr — test management, traceability, defect tracking, and quality dashboards
• CI/CD pipeline integration — embedding automated Salesforce tests into Copado or GitHub Actions pipelines
• Strong defect triage skills — root cause analysis, clear defect documentation, and developer collaboration
• Comfortable working US-aligned hours for overlap with client and delivery teams
• Strong written and oral English communication skills

What You'll Do

• Own Salesforce CPQ and FSL test strategy — defining test approach, coverage plan, acceptance criteria, and sign-off standards
• Design and execute comprehensive test suites — functional, regression, integration, and end-to-end testing across CPQ and FSL
• Test CPQ pricing rules, quote workflows, approval chains, and product catalog configurations — validating every business rule and pricing scenario
• Test FSL work order management, service appointment scheduling, dispatcher console, and mobile app workflows
• Build and maintain Salesforce test automation — Provar or Copado Robotic Testing frameworks for CPQ and FSL regression coverage
• Integrate automated tests into CI/CD pipelines — Copado, GitHub Actions, or Azure DevOps
• Execute and manage UAT — coordinating with business stakeholders to validate CPQ and FSL solutions against business expectations
• Triage and document defects — clear root cause analysis, reproduction steps, and severity assessment for every CPQ and FSL issue found
• Collaborate directly with Salesforce architects and developers — providing actionable defect findings and validating fixes
• Build and maintain Jira and Zephyr test management — test plans, test cases, execution reports, and quality dashboards
• Mentor junior Salesforce QA engineers on CPQ and FSL testing best practices and automation patterns
• Leverage Claude and AI tools to accelerate test case generation, coverage analysis, and defect documentation

Tech Stack

Salesforce CPQ · Field Service Lightning (FSL) · Provar · Copado Robotic Testing · Selenium · REST / SOAP API Testing · Jira · Zephyr · Copado · GitHub Actions · Azure DevOps · CI/CD · SOQL · Microsoft 365

Nice to Have

• Salesforce CPQ Specialist or Field Service Consultant certification
• Salesforce Administrator or Platform App Builder certification
• Experience with MCP Playwright or AI-assisted Salesforce test generation
• Experience testing Salesforce Revenue Cloud or Billing
• Experience testing Salesforce integrations — NetSuite, SAP, or ERP platform connections
• Background in manufacturing, field services, utilities, or logistics Salesforce environments
• ISTQB or equivalent QA certification

What Sets You Apart

• You have tested CPQ pricing rules and FSL scheduling policies that real enterprise users depend on — not just happy path scenarios
• You find the edge cases in CPQ discount logic and FSL scheduling conflicts that developers miss
• You build automation frameworks that catch CPQ and FSL regressions before they reach UAT
• You give developers defect reports they can act on immediately — not vague it does not work tickets
• You own quality — you do not wait to be told what to test

Details

• Location: India — Hybrid
• Experience: 8+ years (5+ years CPQ and FSL focused)
• Type: Full-Time
• Working Hours: US-aligned hours required
• Start: Immediate

Stay Connected

https://www.linkedin.com/company/gparrot/