Lead Salesforce Developer

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: taking care of their guests. We work across hardware, software, and fintech to give restaurants everything they need to run their business. When you join Toast, you become part of a team that is shaping the future of an industry.

The Care & Onboarding team builds and maintains the tools that enable the core workflows of our Customer Care Agents, Onboarding Consultants, and the broader Toast team. Our work directly impacts how Toast supports its restaurant customers at every stage of their journey.

We are looking for a Lead Salesforce Developer to join this team and serve as our primary technical expert on the Salesforce platform. In this role, you will design and deliver sophisticated Salesforce solutions that power our Care and Onboarding workflows, set the technical direction for our platform investments, and mentor developers across the team. You will partner closely with product, operations, and business stakeholders to translate complex operational needs into scalable, maintainable Salesforce solutions.

A day in the life (Responsibilities)

Own the design, development, and delivery of Salesforce solutions that support Customer Care and Onboarding workflows, including custom Apex, Lightning Web Components, and platform configuration

Lead technical design and architecture for Salesforce initiatives, establishing and maintaining best practices for development, code quality, and deployment

Build and maintain integrations between Salesforce and internal and external systems using REST and SOAP web services

Mentor and guide team members on Salesforce development best practices, providing code reviews and technical direction

Actively contribute to deployment processes, including merge management, conflict resolution, and ensuring adequate test coverage

Partner with product, design, and operations stakeholders to define requirements and translate business needs into technical solutions

Proactively identify and resolve technical debt, performance issues, and systemic challenges across the Salesforce platform

Leverage AI-augmented development tools to increase development velocity and code quality

What you'll need to thrive (Requirements)

10+ years of Salesforce development experience in an enterprise environment, with deep expertise in Apex, Lightning Web Components, and platform configuration

Advanced proficiency in Salesforce platform features including security models, sharing and visibility, data modeling, and Flows

Experience with Salesforce Service Cloud or Sales Cloud

Strong understanding of Salesforce integration patterns, including REST/SOAP web services, authentication, and authorization

Demonstrated ability to lead technical delivery, including estimating work, managing dependencies, and escalating blockers

Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders

Salesforce Platform Developer I & II certifications

Bachelor's degree in Computer Science or a related field, or equivalent practical experience

What will help you stand out (Nonessential Skills/Nice to Haves)

Familiarity with Workato or a similar iPaaS platform

Experience with Salesforce CI/CD tooling (Copado, SFDX, etc.)

Prior experience building tooling or automations for customer support or onboarding teams

What you'll need to thrive (Requirements)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at  https://careers.toasttab.com/toast-benefits . How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region:  https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast .

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com .

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.