Lead Salesforce Admin (CPQ - Sales & Service Cloud)

What You'll Do 

We are looking for someone with a deep understanding of the Salesforce platform who can understand both our current setup and our business objectives in order to quickly identify areas of improvement. The Lead Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into laymans terms and clearly explain design options and their potential impact. 

This role is responsible for ensuring smooth, compliant and efficient release management across multiple clouds, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud and Salesforce CPQ/CLM.

This position will work remote from home office located in India. Hours will be 3.00 pm – 12.00 pm IST Essential Duties.

Responsibilities:

This is a varied, business-facing role with the following responsibilities:

• All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Understanding of basic triggers/Apex code knowledge
• Sandbox environment management
• DevOps/release management experience
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance, including security reviews, release updates, health check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training 
• Technical documentation
• Management of integrated applications and third-party suppliers including

What You Will Need to be Successful:

• Education: Bachelor’s degree in IT or Computer Science is preferred
• Experience: 10 to 11 years of hands-on Salesforce administration and deployment experience across Sales Cloud, Service Cloud, Experience Cloud, Apttus CPQ/CLM.
• Technical Expertise: Strong experience supporting release processes in a multi-org or multi-cloud Salesforce environment and Proven experience with Apttus CPQ/CLM configurations and troubleshooting.
• Certifications: Salesforce Administrator, Platform App Builder and Platform Developer I (preferred)
• Development & Troubleshooting: Proficiency in Apex, LWC, Flow, SOQL, triggers and Salesforce design patterns & testing frameworks, with strong problem-solving and debugging skills.
• Agile & Collaboration: Experience in Agile environments with excellent communication, teamwork and business acumen to develop effective solutions.

What You May Need to be Successful:

• A proactive attitude to platform enhancements
• Designing scalable, best-practice solutions 
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes
• DevOps/release management experience
• Understands basic triggers/Apex code knowledge
• Demonstrates continued personal/professional development 
• Is active in the Salesforce community

Why Join Us at First Advantage?

At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.

• Employee Impact Groups
• FA Cares volunteer opportunities
• Mentorship Advantage Program
• SOAR, award-winning manager development program

We have great people here and are looking for more. Come join us!

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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.