Lead - Renewal Transformation

Reporting to Head Revenue Assurance

Main Purpose of Job:

A data-driven and partner-oriented professional to lead our RA function. In this role, you will be the bridge between our strategic partners and internal operations, driving business health through end-to-end management of renewals and persistency. You will leverage data analytics, deploy predictive models, and lead automation and AI transformation projects to optimize collections and operational efficiency across multiple channels.

Job Responsibilities:

Partner Governance & Relationship Management:

- End-to-End Persistency Management: Own the end-to-end execution and strategy for renewals and business persistency across all strategic partnerships.

- Stakeholder Governance: Anchor and conduct regular governance meetings with partner stakeholders to review collection performance, track KPIs, and maintain strategic alignment.

- Central SPOC: Act as the dedicated Single Point of Contact (SPOC) for partners to ensure swift and accurate query resolution, building strong institutional relationships.

Data Analytics & Strategy Deployment:

- Opportunity Identification: Conduct deep-dive data analytics to uncover process inefficiencies, payment bottlenecks, and target areas for collection improvement.

- Data-Driven Allocation: Deploy analytical and predictive models into weekly/monthly allocation strategies across the Field Sales, Call Center, and Branch Operations teams.

- Performance Tracking: Build and monitor feedback loops to ensure field and call center teams are optimizing the data models provided to them.

Automation & Transformation:

- Process Automation: Identify manual workflows within the renewals and reporting ecosystem and drive their transition into automated solutions.

- Transformation Leadership: Act as the project lead for all high-impact transformation initiatives, incorporating Automation, AI, and advanced Analytics into the daily workflow.

- Reporting Infrastructure: Design and maintain automated dashboards to provide real-time visibility into collection and persistency metrics for internal leadership and partners.

Qualification & Experience:

Education: Graduate/Post-Graduate in Business Administration, Statistics, Economics, Engineering, or a highly analytical field.

Experience: Min 5 years of experience in Partnerships Management, Collections Strategy, Retention/Persistency operations, or Business Analytics (preferred industries: Fintech, BFSI, Telecom, or SaaS).

Key skills:

Technical & Analytical Skills:

- Strong proficiency in data analysis tools (e.g., Advanced Excel, SQL, Tableau, Power BI).

- Experience working alongside data science teams to deploy predictive/statistical models into operational environments.

- Familiarity with workflow automation tools and a strong conceptual understanding of how AI/ML can be applied to collection strategies.

Soft Skills:

- Exceptional communication and presentation skills, with comfort presenting data to senior external stakeholders.

- Strong negotiation and relationship-building capabilities.

- Ability to work cross-functionally across Sales, Tech, Data Science, and Operations.