Lead Reliability Engineer

About the Role

We are looking for a Lead Reliability Engineer to own and evolve The Hartford's enterprise Software Delivery Framework (SDF) platform. You will be the technical authority on Jenkins (primary), Harness, Git / GitHub Enterprise, uDeploy, Nexus, and SonarQube — driving platform stability, service reliability, and cost-efficiency through strong operational engineering and governance. An AI-first mentality is a core expectation. Cross-team collaboration is a must — this role partners with engineering, security, observability, release management, and infrastructure teams to align standards and unblock delivery.

Key Responsibilities

• Own the full SDF platform lifecycle: Jenkins, Harness, Git / GitHub Enterprise, uDeploy, Nexus, and SonarQube.
• Ensure platform stability and availability across SDF tooling through proactive reliability engineering practices.
• Define and enforce enterprise reliability standards, operational controls, and compliance guardrails.
• Drive incident prevention and rapid recovery: observability, early risk detection, runbook maturity, and resilience testing.
• Apply AI-first approaches for reliability diagnostics, intelligent alert triage, and auto-remediation opportunities.
• Own end-to-end RCA for Sev1/Sev2 SDF incidents — from detection through corrective action and verified closure; publish stakeholder summaries.
• Drive alert noise reduction across SDF tooling — enforce signal-to-noise standards and measurable alert quality gates.
• Lead cost optimization initiatives across tooling and infrastructure without compromising reliability or developer experience.
• Coach junior engineers — define escalation criteria, build triage playbooks, and close knowledge gaps.
• Cross-team collaboration — partner with application engineering, observability, security, release management, and infrastructure teams to align standards and unblock delivery.
• Lead end-user experience outcomes as the centralized SDF platform owner, ensuring every reliability and stability improvement delivers a simpler, faster, and more consistent experience across all SDF tools.
• Build and maintain a self-onboarding framework so new teams can independently adopt SDF operational best practices.
• Manage SDF infrastructure via Terraform and Ansible; automate provisioning, health checks, and self-healing.
• Track and report platform reliability and efficiency metrics: availability, MTTR, incident recurrence, and cost savings.

Platform & Tools

Jenkins Harness Git / GitHub Enterprise uDeploy Nexus SonarQube Terraform Ansible Harness Python / Groovy / Bash REST APIs Rally

Requirements

• Jenkins administration (required)
• Harness CD pipelines
• Git / GitHub Enterprise
• uDeploy
• Nexus Repository Manager
• SonarQube
• Platform reliability engineering and operational governance
• Service stability, resilience, and observability practices
• Cross-team collaboration (required)
• End-to-end RCA ownership
• Cost optimization and efficiency mindset
• Coaching and mentoring junior engineers
• Terraform / Ansible (IaC)
• AI-first problem-solving approach
• Regulated industry experience a plus