KOCHI · FULLTIME
Lead Quality Analyst
Milestone Technologies
Kochi · onsite · Posted 12d ago
Sourced from
Undisclosed7–10 yrsfulltimeKochi
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
About the Role
We are seeking an experienced and quality-driven Lead Quality Analyst to lead quality assurance and testing activities for large-scale Salesforce-powered Enterprise Service Management (ESM), IT Service Management (ITSM), and Conversational Agentic Platform initiatives.
The Lead Quality Analyst will be responsible for defining quality strategy, governing testing practices, mentoring Quality Analysts, and ensuring that delivered solutions meet business, functional, security, integration, and user experience expectations.
This role requires a strong combination of quality leadership, business process understanding, stakeholder management, and hands-on testing expertise. The ideal candidate will work closely with Business Analysts, Architects, Salesforce Leads, Product Owners, and customer stakeholders to establish a quality-first culture across all delivery teams.
Key Responsibilities
Quality Leadership & Goverce
- Lead quality assurance activities across multiple Salesforce and ITSM workstreams.
- Define quality strategies, test goverce processes, standards, and best practices.
- Establish testing frameworks, review processes, quality metrics, and release readiness criteria.
- Act as the primary quality escalation point for delivery teams.
- Drive continuous improvement initiatives across quality engineering practices.
- Ensure quality standards are consistently applied across all project phases.
Test Strategy & Planning
- Define comprehensive testing strategies covering:
- Functional Testing
- Integration Testing
- End-to-End Testing
- Regression Testing
- User Acceptance Testing
- Release Validation
- Review and approve test plans, test scenarios, test cases, and test execution results.
- Ensure complete traceability between requirements and testing outcomes.
- Drive risk-based testing approaches for complex enterprise implementations.
Salesforce & ITSM Solution Validation
- Lead validation activities for solutions involving:
- Salesforce Service Cloud
- Experience Cloud
- Agentforce
- Enterprise Service Management
- ITSM Platforms
- Validate business processes including:
- Incident Management
- Service Request Management
- Change Management
- Problem Management
- Knowledge Management
- CMDB
- IT Asset Management
- Service Catalog Management
- Employee Service Delivery
- Ensure solutions meet business objectives, customer requirements, and compliance expectations.
Integration & Enterprise Testing
- Lead testing of enterprise integrations involving Salesforce, MuleSoft, APIs, ERP, HR, Monitoring, and third-party applications.
- Establish integration testing standards and validation approaches.
- Ensure data integrity, synchronization, security, and business continuity across connected platforms.
- Oversee complex end-to-end business process validation.
Team Leadership & Mentoring
- Lead and mentor Quality Analysts across multiple projects.
- Review and approve testing deliverables.
- Provide coaching on testing methodologies, automation adoption, and quality best practices.
- Support capability development and certification initiatives.
- Foster a quality-first mindset across business and technical teams.
UAT & Release Management
- Guide UAT planning and business validation activities.
- Facilitate defect triage, prioritization, and resolution processes.
- Participate in release goverce and production readiness reviews.
- Ensure quality criteria are achieved prior to production deployments.
AI & Innovation
- Define testing approaches for Agentforce, Conversational AI, and AI-powered service experiences.
- Validate intelligent workflows, autonomous service processes, and automation capabilities.
- Support adoption of quality engineering and test automation best practices.
Required Qualifications
Must Have
- 7-10 years of Quality Assurance and Testing experience in enterprise environments.
- Minimum 2-3 years leading QA teams or testing workstreams.
- Strong experience testing Salesforce and/or Enterprise Service Management platforms.
- Experience developing enterprise test strategies and goverce frameworks.
- Deep understanding of:
- Functional Testing
- Integration Testing
- End-to-End Testing
- UAT
- Defect Management
- Quality Metrics
- Root Cause Analysis
- Experience managing stakeholder expectations and quality reporting.
- Experience working within Agile, Scrum, and DevOps delivery models.
- Strong communication, leadership, and mentoring skills.
Preferred Qualifications
- Experience testing Salesforce transformation programs.
- Experience validating ITSM, CMDB, or IT Asset Management implementations.
- Experience with API and MuleSoft integration testing.
- Exposure to automated testing frameworks and test automation strategies.
- Salesforce, ISTQB, Quality Engineering, or related certifications.
Added Advantage
- Experience testing Agentforce implementations.
- Exposure to Conversational AI and Generative AI platforms.
- Knowledge of Enterprise Service Management operating models.
- ITIL Foundation Certification.
What We Are Looking For
We are looking for professionals who:
- Think beyond defect identification and focus on business outcomes.
- Can lead quality goverce across enterprise programs.
- Enjoy mentoring teams and driving continuous improvement.
- Have excellent stakeholder management and communication skills.
- Champion quality engineering and innovation.
- Are passionate about Salesforce, Agentforce, AI, and Enterprise Service Management.
Why Join Us
- Lead quality assurance efforts for strategic Salesforce-powered Conversational ITSM and Enterprise Service Management initiatives.
- Work with cutting-edge technologies including Agentforce, AI, MuleSoft, Salesforce, and Enterprise Automation platforms.
- Influence testing strategy, goverce, and quality engineering practices across projects.
- Mentor and develop future quality leaders within the organization.
- Collaborate with business leaders, architects, developers, and product teams driving enterprise transformation.
- Join a high-growth organization where quality, innovation, and customer experience are central to success.
- Enjoy a flexible hybrid work model across Kochi, Bangalore, and Hyderabad.
Join Us
If you are an experienced Lead Quality Analyst who combines strong testing expertise with leadership, goverce, and mentoring capabilities, we would love to hear from you. Join us in delivering next-generation Salesforce-powered Conversational ITSM and Agentic Service Platforms, ensuring exceptional quality, business value, and customer experience at every stage of the delivery lifecycle.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
Customer ExperienceAutomationDevopsAgileAgentforcebusiness processapisbusiness continuityautomated testingCMDBChange ManagementDefect managementConversational AicloudCommunication SkillscomplianceArtificial Intelligence
Section · Company
About Milestone Technologies
Milestone Technologies
IT Services & Consulting
1001-5000
employees
1997
29 years old
Fremont, California
United States
About
An IT services firm focusing on enhancing technology frameworks and enabling digital transformation for diverse industries like tech, media, and healthcare.
Industries
IT Services & Consulting
Employee ratings
103 reviews
4.0/ 5
Culture
4.1
Career growth
3.4
Work-life
4.2
Employees rate it well for
Work Life Balance12Senior Management10Work Culture7Job Security6Salary5
Find them on