Lead Qualifier Executive

Fluency in Hindi & English is mandatory

Role Overview

The Lead Qualifier is the first voice of Nibav Lifts for customers calling in. The role involves answering inbound calls promptly, understanding customer requirements, qualifying leads against predefined criteria, and recording accurate details in the CRM.

Preferred candidate profile

• Answer all inbound calls promptly with a target of a 0 missed-call ratio.
• Ensure immediate callback for any unattended call (if applicable).
• Qualify incoming leads based on predefined criteria.
• Understand customer requirements and capture accurate details in CRM.
• Maintain high call volume and productivity standards.
• Provide a positive first impression of the company.

Required Experience

• 1-2 years of experience.
• Good verbal communication skills.
• Fluency in Hindi and English (mandatory).
• Strong listening and questioning skills.
• Ability to build rapport quickly over the phone.
• Energetic, confident, and persuasive personality.
• Loves talking to people.
• Target-driven and self-motivated.