Lead Qualification Executive

About Duratuf

Duratuf is an industrial safety company headquartered in Kolkata, with an office and warehouse in Dubai.

Our equipment keeps workers safe at 4,142+ customers across 65+ countries. We're working towards 10,000 protected workplaces by 2035.

The Role

We are looking for an Inbound Lead Qualification Executive who will be responsible for handling inbound enquiries, qualifying leads and ensuring timely handoffs to Sales.

Key Responsibilities

• Qualify inbound enquiries based on MOQ, product feasibility and customer segment.
• Handle enquiries through Calls, WhatsApp, LiveChat, Email, IndiaMART and TradeIndia.
• Maintain zero missed enquiries and FRT 15 minutes.
• Identify and reject junk/irrelevant enquiries with minimal supervision.
• Follow up on unconverted quotations, lapsed leads and existing prospects.
• Handle objections around MOQ, price and timing with relevant follow-ups.
• Maintain accurate lead stages, remarks and follow-ups in Zoho CRM.
• Ensure 100% CRM data completeness and zero pending updates beyond EOD.
• Share qualified leads with Sales along with complete customer and conversation context.
• Track contacts reached, response rate, conversion and pipeline value.

What We're Looking For

• Graduate with a min of 2 years' experience in inbound tele-calling, customer support, inside sales or B2B enquiry handling.
• Strong English and Hindi communication skills.
• Empathetic, patient, persistent and customer-focused.
• Comfortable handling multiple channels and enquiries simultaneously.
• Strong lead-qualification and objection-handling ability.
• High attention to detail and CRM discipline.
• Experience with Zoho CRM, Zoho SalesIQ or WhatsApp Business is a plus.
• Exposure to PPE / industrial safety, B2B platforms or AI-based tools is an added advantage.

Why Join Duratuf?

• Work that matters A mission you can point to without a slide.
• Global exposure without leaving Kolkata 65+ markets, with our own Dubai entity.
• AI-first, genuinely A paid Claude account from Day 1. AI on every req.
• Discipline, not chaos — We run on Scaling Up: quarterly priorities, weekly rhythms.
• You build it — The engine you create becomes the backbone of a much bigger team.

We Hire on Values, Not Just Skill

Disciplined Execution • Us Before I • Result Oriented • Inclusive Collaboration • Always Innovating Numbers that Matter

How We Hire

Simple, fair, and fast:

First call Detailed interview with the CEO Values conversation Reference checks

Every candidate hears back at every stage.

Apply — let's talk.