Lead – Projects & Operations (Infrastructure Applications)

• Were hiring a hands-on Infrastructure Applications leader to own enterprise-scale platforms + transformation programs in a high-availability hybrid environment supporting ~80,000+ users.
• This role blends project delivery, operational ownership, automation strategy, and platform governance across Messaging, Identity, and Endpoint services.

Technology & Functional Scope:

• Core Infrastructure Platforms
• Exchange (On-Prem & Microsoft 365)
• Active Directory, ADFS, IAM, PAM
• SCCM, Microsoft Intune Operations & Infrastructure Expertise
• Hybrid environments & large-scale enterprise operations
• High availability, resilience, continuity planning
• ITIL-based Incident, Problem & Change management Automation & AI-Led Operations
• Automation/orchestration frameworks
• AIOps implementation
• Monitoring, analytics & self-healing mechanisms Solution Architecture & Standardization
• Technical solutioning, POCs, design validation
• Platform lifecycle management & modernization
• Governance, documentation & process optimization Project & Program Leadership
• End-to-end infrastructure project delivery
• Risk, dependency & stakeholder management
• Transition from project to steady-state operations
• Multi-vendor & cross-business coordination

What Success Looks Like:

• Reliable 247365 service delivery across critical infrastructure platforms
• Measurable improvement in availability, response time, and user experience
• Automation-led operational maturity and reduced manual effort
• Standardized, scalable, and secure platform architecture