Lead Projects-Credit Card (Emerging Tech)

Job Requirements

About the Role

The Lead Projects – Credit Card (Emerging Tech) is responsible for identifying and implementing emerging technologies in the payments landscape. This role involves liaising with FinTech players, networks, and solution providers to deliver best-in-class solutions while ensuring regulatory compliance. The role holder will manage end-to-end project implementation, including evaluation, requirement gathering, testing, and resolution of production issues, to enhance customer experience and maintain competitive advantage.

Key Responsibilities

Primary Responsibilities

• Understand the changing landscape of payments and identify emerging technologies with relevant use cases.
• Implement new payment and communication channels to enhance customer experience.
• Liaise with FinTech players, networks, and solution providers to deliver innovative solutions.
• Ensure stakeholder needs are fulfilled during implementation, adhering to regulatory compliance.
• Leverage industry data, market research, and best practices to provide insights and recommendations.
• Implement projects in tokenization, QR payments, and digital banking channels.
• Evaluate business cases and implement solutions with stakeholder alignment.
• Prepare business requirement documents covering business, regulatory, operations, and risk aspects.
• Define functional and non-functional requirements for product launches and enhancements.
• Manage end-to-end program/project delivery with support from technology and partners.
• Conduct testing to ensure deliverables meet business needs.
• Recommend new products and technologies to maintain competitive positioning.
• Provide optimized solutions to minimize ecosystem changes and reduce cost and time.
• Resolve production issues impacting customers and ensure root causes are addressed.
• Liaise with stakeholders to resolve issues and ensure smooth business operations.
  
  

Secondary Responsibilities

• Support other program implementations dependent on core applications.
• Recommend process changes to improve service efficiency and quality across the credit card lifecycle.
• Facilitate customer-centric channels to provide seamless customer experience.
• Support business in implementing technology and process solutions.
  
  

What We Are Looking For

Education

• Graduate – Any (Full Time)
• Postgraduate – MBA
  
  

Experience

• At least 6 years of experience in implementing emerging technologies in the payments industry.
• Experience in managing projects related to tokenization, QR payments, and digital banking channels.
  
  

Skills and Attributes

• Strong understanding of emerging payment technologies and industry trends.
• Ability to manage end-to-end project implementation and stakeholder coordination.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration with cross-functional teams.
• Customer-centric mindset with focus on delivering seamless experiences.
• Ability to provide optimized solutions with minimal ecosystem changes.
• Proactive in identifying and resolving production issues.