Lead-Project Coordinator

Key Responsibilities:

• Demonstrate a high degree of ownership, accountability, and independence in managing assigned projects.
• Ensure timely and accurate delivery of all project management services across engagements.
• Maintain utilization in line with internal benchmarks (target: 85%).
• Proactively identify, assess, and mitigate project risks.
• Apply established Quality Control protocols to ensure the accuracy and consistency of deliverables.
• Act as the primary point of contact for clients, stakeholders, and internal teams.
• Manage escalations effectively by identifying root causes, coordinating with relevant teams, and communicating clear resolutions to clients.
• Build and maintain strong client relationships, with a continuous focus on enhancing client satisfaction.
• Participate in client meetings, provide proactive updates and address concerns in a structured manner.
• Demonstrate working knowledge of client pricing models and ensure adherence to billing guidelines.
• Support continuous improvement initiatives related to project and program management processes.
• Maintain awareness of industry trends, tools, and competitor offerings to support informed client discussions.
• Contribute to the development of internal training materials and facilitate knowledge-sharing sessions.
• Collaborate closely with supporting teams to execute project and program deliverables.
• Partner with Client Services teams to ensure alignment on client-specific requirements and enable proactive support.
• Ensure timely and accurate completion of time tracking and related administrative requirements.

Team & Leadership Expectations:

• Provide guidance and mentorship to team members within the client services structure.
• Promote a collaborative and solution-oriented team environment.
• Support capability building through training, coaching, and knowledge sharing.
• Lead by example in demonstrating ownership, accountability, professionalism, and client-centricity.

Required Qualifications & Experience:

• Minimum 4 years of relevant experience in the Litigation Support or eDiscovery industry.
• Strong understanding of the eDiscovery lifecycle, including the EDRM framework.
• Demonstrated ability to manage eDiscovery workflows in a client-facing capacity.
• Willingness to work in rotational 24x7 shifts, including weekends and national holidays, as required.

Technical & Functional Skills:

• Extensive experience with Relativity (front-end), including workspace navigation, troubleshooting, and user support (certification preferred).
• Familiarity with additional review platforms such as 4iG and Everlaw are advantageous.
• Strong understanding of industry-standard technologies, workflows, and associated challenges.
• Proficiency in MS Office tools, particularly advanced MS Excel for reporting and data analysis.
• Experience with ticketing and workflow management tools (e.g., JIRA) is preferred.

Core Competencies:

• Client relationship management
• Communication (written and verbal)
• Problem-solving and analytical thinking
• Planning and organizational skills
• Ability to multitask and prioritize effectively
• Attention to detail and quality orientation
• Collaboration and teamwork
• Proactive ownership, accountability, and independence

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