Lead Program Manager - Process Excellence - Telecom

About the Role:

We are currently hiring for the position of Lead Program Manager & Process Excellence with a leading Telecom Company based in Gurugram.

Key Requirements:

- Experience in business requirement gathering, analysis, and documentation (BRD/PRD).

- Proven expertise in creating Use Cases, User Stories, and Functional Specifications.

- Strong analytical, logical reasoning, and problem-solving abilities.

- Excellent communication and stakeholder management skills.

- Ability to work closely with senior leadership, including CXO-level stakeholders.

- Understanding of financial reports and capability to derive and present key business insights.

- Experience in Program Management and Business Analysis (approximately 20% Program Management and 80% Business Analysis).

Key Responsibilities:

Process Excellence:

- Build and ensure effective implementation of Delivery Process Journeys and SOPs across FSO, NPO, Safety, Competence, and Program Management functions.

- Drive continuous process improvements and digitization initiatives in coordination with Product and Engineering teams.

- Analyze existing processes, identify improvement opportunities, and establish KPIs and Critical Success Factors.

- Facilitate workshops, brainstorming sessions, and process improvement initiatives.

Digitization:

- Identify opportunities to digitize operational processes.

- Collaborate with Product and Engineering teams to improve engineer productivity through digital tools and automation.

- Drive adoption of digital solutions across the organization.

Productivity Enhancement:

- Monitor and improve service productivity metrics.

- Support training implementation to drive operational efficiency.

- Design and implement productivity-enhancing solutions, training programs, and process improvements.

Capability Building:

- Improve quality of workmanship and operational excellence.

- Execute training programs on Products, Processes, Systems, and Soft Skills for Airtel teams and partners.

- Collaborate with leadership to align learning outcomes with business objectives.

- Develop training manuals, process documents, flowcharts, checklists, templates, and implementation procedures.

Contact:
[phone removed]