Lead Process Analyst - HRO - Learning Administration

Configure instructor-led, virtual instructor-led and self-paced programs.

Upload and deploy SCORM, AICC, xAPI and digital learning content.

Perform end-to-end functional testing before production deployment.

Validate content launch, bookmarking, completion, passing score and transcript updates.

Conduct UAT and regression testing for LMS enhancements and releases.

Manage learner enrollments, assignments, waitlists, cancellations and completions.

Monitor learning compliance and certification expirations.

Resolve learner, instructor and manager queries within SLA.

Maintain LMS data integrity and training records.

Generate reports on completion, attendance, compliance and learning metrics.

Support audits and compliance requirements.

Prepare SOPs, process documentation and knowledge articles.

Coordinate with learning partners, vendors and content developers.

Identify automation and process improvement opportunities.

Support virtual classroom scheduling and session administration.

Act as LMS SME and handle complex escalations.

Review quality of transactions completed by junior administrators.

Lead testing cycles and stakeholder signoffs.

Mentor team members and support capability development.

Drive governance reviews, SLA management and operational excellence.

Lead transitions, migrations and LMS transformation initiatives.

Manage leadership stakeholders and client governance forums.

Experience supporting global stakeholders preferred.

MS Excel and reporting proficiency.

Strong communication and customer service skills.

Analytical and problem-solving capabilities.

Attention to detail and data accuracy.

Stakeholder management and collaboration skills.

Ability to work in a fast-paced, deadline-driven environment.

Process improvement and root cause analysis.

Training and mentoring skills.

Governance management.

Leadership and project management capabilities.