Lead - Partnerships CV & Tractor COE/Senior Lead
Bajaj Finance · Pune · onsite · Posted 48d ago
Undisclosed15–17 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Responsible to build/ implement capabilities, leverage analytics, execute new initiatives, trainings, customer campaigns and improve processes to achieve business objectives and support business growth across SME verticals
Responsibilities - COE planning and review: Scan the external environment (both domestic and international), identify best practices to conceptualize initiatives for developing capabilities emerging from the AOP/LRP. Analyze data to check validity/feasibility of initiatives and justify the logic of concepts; Design initiatives and support their implementation. Present proposals on initiatives and capability building to senior management to receive feedback and approval as part of the AOP. Define parameters to track progress of projects/ initiatives every fortnight and address the roadblocks faced by team during project implementation.
- BIU and analytics: Ideate and identify opportunities to leverage analytics to achieve business priorities (like increasing the percentage share of direct business) and generate new business opportunities (new ways for customer acquisition, increase file size from existing customers). Drive enrichment of internal data; Define and monitor the volume of new data to be acquired through various sources such as sites, vendors, etc. to enrich the internal database. Provide guidance on sourcing/mining of data (internally or externally), cleaning and distribution of databases. Provide inputs to build verification models and API to enrich and verify the data used to enhance decision making. Review the daily and weekly tracker to monitor the progress on projects and deliverables and resolve any issues faced.
- Process Management Office (PMO): Conceptualize the design statements for solutions based on business requirement (identified in AOP/LRP) like bringing down costs, TAT etc. Review the progress of process focused projects to improve process efficiency and effectiveness and provide guidance.
- Campaign management: Design campaigns such as SMS, chat bot campaigns to effectively reach to target customers and increase opportunities of direct and cross-sell. Evaluate the response rates of campaigns to determine campaign success and leverage learnings to improve future campaigns. Develop capability to bring in NLP bots in campaigns to gather and derive insights for business decision making.
- Partner management: Scan market to identify potential SME focused partners (Just Dial, Indiamart etc.); build and leverage the partnership to create more business opportunities. Develop surrogate models to identify alternate data sources for customer segmentation and identification of target customer groups (e.g. doctor with highest qualification without using their income).
- ORM and customer service: Control and minimize risk exposure through review of key risk indicator breaches, mis-selling via customer service indicators, risk arising from attrition, etc., monitor deviations and provide feedback. Analyze customer complaints, present review deck to identify process changes required for reducing recurrence, resolving future complaints and simplifying processes for customers.
- L&D and employee engagement: Review the training calendar to check timeliness of trainings; Provide inputs on development of new product/process related trainings to build employee capability. Provide direction on adoption of tools and mechanisms to increase absorption of learnings and trainings (like apps for increasing employee engagement).
- Team development: Participate in recruitment process to identify the right talent at senior positions within the function. Establish individual performance expectations and regularly review individual performance of the team. Identify and create development opportunities, training, induction sessions for team members to enhance functional knowledge. Design the non-monetary rewards and recognition programs for employees to keep them motivated.
- Provide approval on expenses for campaigns (2-3 lacs)
- Define the non-monetary rewards and recognition for employees (3-4 lacs)
- Decision related to partner tie-ups and data vendor hiring
- Translating business problems into a data science/analytics problem statement and leveraging analytics to find solutions
- Managing employees' expectations and motivating the team, as COE team are enablers and not the front-line
- Difficulty on quantifying the results and efforts to measure efficacy
- Master's in Business Management or equivalent ,CA
- Minimum 15 years of work experience
- Prior experience should be a combination of sales and a functional role in BFSI sector
- Exposure to analytics, innovation and process design
Sourced from naukri
Skills
Customer ServiceBusiness ManagementCampaignCapability BuildingNatural Language ProcessingMiningCustomer SegmentationbfsiORMAnalyticsCustomer ComplaintsCampaign ManagementEmployee EngagementPartner ManagementCustomer AcquisitionData Science
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
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