Lead Partner Operations Specialist - Global Alliances & Channels

Lead Partner Operations Specialist - Global Alliances Channels


Job Summary


Responsibilities

• Own the deal registration lifecycle for global partners, including deal eligibility validation, status monitoring, and escalation to ensure timely approvals, accurate CRM attribution, and program compliance.
• Act as the primary conduit between partner deal submitters, the alliance team, and field sales representatives to facilitate seamless communication, approvals, and conversion to Stage 2 qualification.
• Optimize the partner experience by reviewing existing registration processes to systematically identify bottlenecks, reduce errors, and drive operational efficiency.
• Transform data into actionable insights by generating and analyzing deal registration reports to identify emerging trends and partner performance gaps.
• Provide ad-hoc operational support for global partner initiatives, such as new partner onboarding and long-tail enablement and support.
• Manage day-to-day operations for the local team by setting priorities, mentoring staff, handling escalations, and ensuring deliverable completion.
• Assist Global Alliances leadership with administrative activities, such as expense reports and calendar logistics.

Required Qualifications

• Bachelors degree in Business Administration, Finance, Information Technology, or a related field.
• 3-5+ years of experience in channel operations, sales operations, or deal desk support, with at least 1+ years in a lead, supervisory, or senior coordinator role.
• Demonstrated experience navigating, updating, and maintaining enterprise CRM systems, with a strong proficiency in Salesforce .
• Exceptional verbal and written English communication skills, with a proven ability to interact professionally with diverse global stakeholders.
• Strong organizational skills and Critical Thinking , with the ability to manage multiple tasks independently in a fast-paced environment across different time zones.

Preferred Qualifications

• Prior experience working within a global software-as-a-service (SaaS) or enterprise software environment.
• Knowledge of channel programs, structures, and partner portal management.
• Proficiency with enterprise expense and travel platforms (e.g., Concur) and reporting tools.
• We value experience with enterprise platforms such as Salesforce or ServiceNow , as these skills translate well into our Enterprise-Grade Orchestration

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