MUMBAI · FULLTIME
Lead - OSS Delivery
Tata Tele Business Services
Mumbai · onsite · Posted 12d ago
Sourced from
Undisclosed15–20 yrsfulltimeMumbai
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Section · 01
About this role
General Manager - Delivery
Reporting to: CIO
Role Overview
The General Manager - Delivery will be responsible for end-to-end delivery management of strategic programs and projects across the organization s BSS, OSS, and Cloud products portfolio. This role will ensure predictable, high-quality delivery, strong governance, and alignment with business objectives across multiple concurrent programs.
The incumbent will work closely with Product, Engineering, IT, Sales, Partners, and Senior Leadership, and will be accountable for delivery excellence, customer satisfaction, and business outcomes.
Key Responsibilities
Delivery Leadership
- Own end-to-end delivery accountability for large, complex, multi-stream programs across BSS, OSS, Enterprise Applications - SAP, HCM and Cloud platforms
- Ensure on-time, on-budget, and high-quality delivery across all programs
- Drive delivery governance, planning, execution, risk management, and reporting
- Establish and enforce best-in-class delivery frameworks, standards, and controls
Program Stakeholder Management
- Act as the single point of accountability for delivery commitments made to internal and external stakeholders
- Proactively manage risks, dependencies, and escalations, ensuring minimal business impact
- Engage with senior internal leaders, customers, and partners to drive alignment and closure
- Lead delivery reviews, steering committees, and executive updates
Vendor Partner Management
- Manage delivery across system integrators, OEMs, and cloud partners
- Ensure vendors meet contractual commitments, SLAs, and quality expectations
- Drive accountability for delays, defects, and deviations, including commercial and delivery governance
Team Capability Development
- Build, lead, and mentor high-performing delivery teams
- Strengthen delivery maturity through process improvements, automation, and tooling
- Foster a culture of ownership, accountability, and continuous improvement
Business Alignment
- Ensure delivery outcomes align with business priorities, go-to-market timelines, and customer expectations
- Partner with Product and Engineering teams to balance speed, quality, and scalability
- Support leadership in strategic planning, roadmap execution, and transformation initiatives
Key Outcomes Expected
- Predictable and reliable program delivery
- Improved quality and reduced rework across programs
- Strong stakeholder confidence and trust
- Improved vendor accountability and performance
- Scalable delivery model to support growth
Candidate Profile
Experience Background
- 15-20 years of overall experience in technology delivery / program management
- Proven track record of managing large, complex enterprise programs
- Strong experience across BSS, OSS, Enterprise Applications - SAP, HCM and Cloud solutions
- Telecom domain experience strongly preferred
- Prior experience working with system integrators and global vendors
Education
- Engineering graduate (Bachelor s degree mandatory)
- Post-graduate qualifications in management or technology are an advantage
Core Competencies
- Strong delivery and execution mindset
- Excellent stakeholder and executive communication skills
- Ability to operate effectively in high-pressure, multi-stakeholder environments
- Deep understanding of program governance, risk management, and quality assurance
- High degree of ownership, resilience, and decision-making ability
Leadership Attributes
- Results-driven with strong accountability
- Comfortable engaging at CXO and Board-level forums
- Able to influence without authority
- Structured, disciplined, and detail-oriented while maintaining a strategic view
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Automationcustomer satisfactionProgram ManagementProgram deliverycloud platformscloud solutionsenterprise applicationsProgram governanceOSSHCMconcurrentcloudQuality AssuranceCommunication SkillsPartner Management
Section · Company
About Tata Tele Business Services
Tata Tele Business Services
Telecom
25k+
employees
1995
31 years old
Mumbai, Maharashtra
India
₹10.4L PA avg
Avg at Tata Tele Business Services
About
Tata Tele Service Provides all digital solutions customized for your industry
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Telecom
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Culture
2.4
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