Lead- Order Managment

Location: Airoli, Navi Mumbai
Work Mode: Work from Office (5 Days a Week)

• Manage the end-to-end Order-to-Invoice lifecycle from customer order receipt through invoicing.
• Review and validate customer orders for commercial accuracy, approvals, contractual compliance, pricing, taxation, and supporting documentation before order booking.
• Ensure timely Sales Order (SO) creation and accurate system updates within defined SLAs.
• Establish and enforce governance checkpoints to maintain process integrity and compliance.

• Ensure vendor quotations are obtained, reviewed, and retained for audit and compliance purposes.
• Coordinate vendor onboarding, screening, and compliance verification with Supply Chain Management (SCM) and Finance teams.
• Validate procurement and fulfillment dependencies before order release.

• Monitor billing milestones and drive timely invoice generation in line with customer contracts.
• Review margins, commercial terms, taxation, and billing requirements to ensure accuracy and profitability.
• Identify and resolve order, billing, and invoicing discrepancies to prevent revenue leakage.
• Track order aging, unbilled orders, and invoice delays, ensuring timely revenue realization.

• Act as the central coordination point between Sales, Presales, Service Delivery, SCM, Finance, and Operations teams.
• Facilitate timely resolution of order-related issues impacting billing or customer delivery commitments.

• Maintain complete and audit-ready documentation for all orders and transactions.
• Support internal and external audits by ensuring adherence to established controls and processes.
• Track and report key performance metrics, including:
  • Order Processing Turnaround Time
  • Order Aging
  • Billing Cycle Time
  • Invoice Accuracy
  • Revenue Realization
  • Compliance and Control Adherence

• Bachelors degree in Commerce, Business Administration, Finance, Supply Chain, or a related discipline.
• 4-8 years of experience in Order Management, Revenue Operations, Sales Operations, Billing Operations, or Commercial Operations within an IT Services, System Integration, or Technology environment.
• Strong understanding of Order-to-Cash (O2C), billing, commercial controls, taxation, and revenue governance.
• Experience working with ERP platforms such as SAP, Oracle, NetSuite, or Microsoft Dynamics.
• Excellent stakeholder management and cross-functional coordination skills.
• Strong analytical skills with attention to detail and compliance orientation.

• Order Booking Accuracy
• Billing Cycle Time
• Reduction in Order Aging
• Invoice Accuracy Rate
• Revenue Leakage Prevention
• Audit Compliance Score
• Timely Revenue Realization