Lead Operations Processor
Wells Fargo · Hyderabad · onsite · Posted 65d ago
Undisclosed6–11 yrsfulltimeSourced from
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About this role
Job Summary
About this role: Wells Fargo is seeking a...
Responsibilities - Support management in the day-to-day supervision of less experienced team providing guidance, and resolution to issues contributing to overall effectiveness of team
- Provide feedback and present ideas for improving or implementing processes and tools within Operations group
- Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation
- Prioritize work and provide daily work leadership and mentorship to team
- Provide training and technical guidance to less experienced staff
- Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
- Serve as a resource to other departments on transaction structure, documentation, and company policies
- 6+ years of Operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in Operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, education
- Bachelor's degree holder, preferable business course
- 6+ years' experience in banking operations (Commercial Banking or CIB)
- Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products
- Knowledge on message types of SWIFTS, FED WIRE, CHIPS, Telex and PEGA system; ISO terminology
- Good in both verbal and written communication skills
- Good investigation and problem-solving skills
- Organizational and detail-oriented skills
- Sound risk management mindset and good understanding of compliance - AML/OFAC
- Ability to handle high volume and short SLA or turn around time
- Ability to work in changing and fast paced work environment
- Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task
- Able to work independently and provide support on flexible hours/working days
- Able to perform shift work (incl. Night Shifts) and report on public holidays if fall on Mondays to Fridays
- The Level 4 team member will be responsible for responding to escalated inquiries and complaints on the most complex products/services and/or from premier customers.
- Resolves the most complex escalation items such as exception tickets, limit authorities, research of customer issues, inquiries and complaints from customers and on-line transaction processing.
- Duties include communicating with other departments, managers or vendors to resolve customer issues across locations (US, HK and global representative office).
- Team lead responsibilities including providing assistance to less experienced team members and Level 3s; Act as a Subject Matter Expert, Cascade new processes/handling, mentoring on case handling, providing domain process training to new team members (Designated Trainer), providing training feedback, training on policies and procedures, new or enhanced services and/or procedural changes; reviewing the work of and providing guidance to less experienced team members.
- 90% Verification of cases & case allocation; 10% Reports (Daily status reporting, Error marking) and other reports assigned by manager
- Sound knowledge of multiple inquiry types such as: Unable to Apply, Debit Authorization, Amendment & Cancellation, and Return of funds/payments
Sourced from naukri
Skills
Banking ProductsLead OperationspegaFinancial CrimesOfacProcessorBankingCommercial BankingRegulatory ComplianceResearchCommunication SkillsoperationsAmlcompliancebanking operationsCustomer RelationshipsProcess Training
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
Industries
Financial Services
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8,681 reviews
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Culture
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Work-life
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