Lead - Operations Excellence

Job Purpose

To Design, implement and mange Quality Assurance (QA) Initiative, Business Continuity Plan (BCP) of the organisation, Management Information System (MIS), Business intelligence (BI) system and rolling out of key new process and service initiative with the objective of de-risking the business and to standardise and enhance the existing processes.

Job Context & Major Challenges

Job Context

• Certification program for sale and distribution of MF products
• Disclosure of Investor Complaints on websites
• Advertisements by MFs and related disclosure requirements
• Valuation of Debt and Money Market instruments
• Transparency in Payment of Commission and load structure
• Uniformity of Entry and Exit load
• Code of Conduct of Intermediaries
• Systems Audit of MFs
• AML
• Facilitating MF transactions through Stock Exchanges
  
  

Job Challenges

• With regulatory being more vigilant and regular changes and enhancement of the rules and regulation with a time bound implementation, to effective rollout and monitoring the adherence to the same.
• Constant change in the business environment be it new technology, competition, new features requires to timely action to have the edge and be better than the competition.
• With lot of reliance on the service provider, proper definition and monitoring of the service level agreement with the service providers.
• For the set up of the offshore companies in various countries and jurisdiction understanding of the respective regulations and understanding of the tax implication in order to have the best structure
  
  

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)

KRA1 Design & implement the Quality Assurance Initiative 1.Reviewing the process and adherence to the regulations and standard operating practices.

• Identifying gaps in the processes and risk associated with a view to improve the processes.
• Engage external profession firms to carry out the reviews
  
  

KRA2 Effective roll out of new initiatives, regulatory changes, and service features and enhancements 1.Implementing new initiatives and features

• Automation of processes to build process and cost efficiency
  
  

KRA3 Design build and coordinate the BCP of the organisation 1.Design the BCP and implement the same.

• Continuously update and maintain the BCP plan.
• Conduct periodic BCP drills
  
  

KRA4 Build and maintain an effective MIS and BI systems 1.Accurate and timely MIS reporting.

• Enhance the existing Business intelligence tool
  
  

KRA5 Vendor management - tie up with vendor. 1.Tie up with vendors and service providers

• Monitor SLA and projects
  
  

KRA6 Re-engineering and standardisation of process 1.Prepare comprehensive operating manuals with inputs from the functional teams

• Constantly improve upon the existing processes