Lead - Operations Excellence/Process Excellence

Key Responsibilities:

- Lead operational excellence and transformation initiatives across key business functions.

- Design, standardize, and optimize end-to-end operational processes to improve efficiency, quality, and scalability.

- Identify operational bottlenecks through data analysis, process mapping, and stakeholder engagement, and drive sustainable solutions.

- Build governance frameworks, operating rhythms, SOPs, and performance management systems that enable consistent execution.

- Drive process automation and digital transformation initiatives in collaboration with Product, Technology, and Operations teams.

- Establish KPIs, dashboards, and reporting mechanisms to monitor operational performance and identify improvement opportunities.

- Lead cross-functional projects focused on cost optimization, productivity improvement, turnaround time reduction, and customer experience enhancement.

- Embed continuous improvement methodologies and foster a culture of operational excellence across teams.

- Manage change effectively by ensuring stakeholder alignment, communication, and adoption of new processes.

- Mentor and coach teams on process improvement methodologies and best practices.