Lead Omnissa Workspace Admin
Stefanini · Hyderabad · onsite · Posted 28d ago
Not disclosed10–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Details:
Details:
- Minimum 10 years of IT experience with strong specialization in Mobile Device Management (MDM).
- Proven experience leading and managing a technical support/delivery team.
- Hands-on expertise in VMware Workspace ONE (AirWatch).
- Good knowledge of Microsoft Intune, MobileIron, and Citrix XenMobile.
- Strong understanding of MDM, MAM, MCM, and MEM concepts.
- Experience in enterprise mobility deployment, administration, troubleshooting, and support.
- Experience leading MDM teams, managing service delivery, SLAs, incident management, and customer escalations.
- Ability to coordinate with customers, PMOs, Presales, and cross-functional teams.
- Certification: Omnissa Certified Professional - Digital Workspace (VCP-DW / Workspace ONE) or similar MDM related certifications.
- Must and Mandatory
- Own day-to-day operations and performance of Workspace1.
- Lead, coach, and manage the WS1 team.
- Drive achievement of operational, service, quality, and productivity KPIs.
- Manage workforce planning, scheduling, capacity, and resource utilization.
- Monitor SLAs, identify performance gaps, and implement corrective actions.
- Coordinate with cross-functional teams and senior stakeholders.
- Prepare performance dashboards, MIS, and management reports.
- Identify process improvements and drive automation/standardization.
- Manage escalations and ensure timely resolution of operational issues.
- Ensure compliance with company policies, controls, and applicable standards.
Details:
- Minimum 10 years of IT experience with strong specialization in Mobile Device Management (MDM).
- Proven experience leading and managing a technical support/delivery team.
- Hands-on expertise in VMware Workspace ONE (AirWatch).
- Good knowledge of Microsoft Intune, MobileIron, and Citrix XenMobile.
- Strong understanding of MDM, MAM, MCM, and MEM concepts.
- Experience in enterprise mobility deployment, administration, troubleshooting, and support.
- Experience leading MDM teams, managing service delivery, SLAs, incident management, and customer escalations.
- Ability to coordinate with customers, PMOs, Presales, and cross-functional teams.
- Certification: Omnissa Certified Professional - Digital Workspace (VCP-DW / Workspace ONE) or similar MDM related certifications.
- Must and Mandatory
- Own day-to-day operations and performance of Workspace1.
- Lead, coach, and manage the WS1 team.
- Drive achievement of operational, service, quality, and productivity KPIs.
- Manage workforce planning, scheduling, capacity, and resource utilization.
- Monitor SLAs, identify performance gaps, and implement corrective actions.
- Coordinate with cross-functional teams and senior stakeholders.
- Prepare performance dashboards, MIS, and management reports.
- Identify process improvements and drive automation/standardization.
- Manage escalations and ensure timely resolution of operational issues.
- Ensure compliance with company policies, controls, and applicable standard
- Operations/program management
- KPI and SLA management
- Stakeholder management
- Data analysis and reporting
- Problem-solving and decision-making
- Process improvement
- Strong communication and presentation skills
- MS Excel / PowerPoint; relevant workflow or CRM tools
Sourced from foundit
Skills
Citrix XenMobileVMware Workspace ONE AirWatchKPI and SLA managemententerprise mobility deploymentdata analysis and reportingmobile device managementmobileironIntunePowerpointOperations Program ManagementStakeholder ManagementCRM Toolsexcel
About Stefanini
Stefanini
IT Services & Consulting
725
employees
2002
24 years old
Jaguariúna, Michigan
US
About
Stefanini provides AI and IT solutions to transform business and build the solutions of tomorrow.
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