Lead NOC Engineer - Network Operations
Changepond Technologies · Chennai · onsite · Posted 20d ago
Undisclosed6–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- NOC Operations Leadership
- Oversee daily NOC operations across monitoring, incident handling, and escalations.
- Ensure shift readiness, proper handovers, and SLA adherence.
- Lead P1/P2 incidents until L3/domain teams take full ownership.
- Technical Escalation Advanced Troubleshooting
- Act as senior technical escalation point for L1/L2 engineers.
- Perform advanced troubleshooting in routing, switching, firewall, VPN, SD-WAN, and WAN circuits.
- Support RCA preparation and validate permanent fixes.
- Process Governance Continuous Improvement
- Improve SOPs, runbooks, troubleshooting playbooks.
- Identify automation opportunities and mentor team in using scripting frameworks.
- Ensure compliance with ITIL processes (Incident, Problem, Change).
- Team Leadership Mentoring
- Train and mentor L1/L2 NOC staff.
- Conduct performance feedback, skill assessments, and technical coaching.
- Support resource planning and shift optimization.
- Stakeholder Management Reporting
- Liaise with internal teams, network/security leads, and global operations.
- Coordinate with ISPs and vendors for escalated circuit issues.
- Publish incident, SLA, and performance reports to management.
- Deep knowledge of routing/switching (BGP, OSPF, STP, VRRP/HSRP)
- Strong firewall background: Palo Alto, Fortinet, Check Point
- WAN/SD-WAN troubleshooting (Cisco, Viptela, Fortinet)
- Load balancers (F5/Citrix ADC), VPNs, IPS/IDS analysis
- Proficiency with monitoring tools and NetFlow/SNMP diagnostics
- Strong understanding of ITIL processes and ITSM tools
- Strong leadership and incident management presence
- Excellent communication during major incidents
- Ability to coach and mentor teams
- High accountability and decision-making ability
- Structured, process-driven mindset
- 6-10 years of NOC/Network Operations experience
- Prior experience mentoring or leading NOC teams
- Certifications preferred: CCNP/CCIE written, JNCIP, NSE4+, ITIL Foundation
- Experience managing 24 7 operations and global coordination
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationitsmIncident Managementitil processescitrixfirewallsipsDiagnosticsFortinetCcieCCNPHSRPitsm toolsGlobal OperationsMonitoring ToolsIncident HandlingFirewallCiscocomplianceNetwork Monitoring
About Changepond Technologies
Changepond Technologies
IT Services & Consulting
757
employees
2000
26 years old
Chennai, Tamil Nadu
India
₹5.9L PA avg
Avg at Changepond Technologies
About
Changepond offers IT Services, Process Automation with Digital Intelligence, Cloud Modernization, HyperAutomation, Software Quality Engineering and Engineering in Industrial Services
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.0/ 5
Culture
2.7
Career growth
2.9
Work-life
3.4
Employees rate it well for
Work-Life Balance33Job Security32
Find them on