PUNE · FULLTIME
Lead - Network Operations & Support
Tata Communications
Pune · onsite · Posted 22d ago
Sourced from
Undisclosed12–17 yrsfulltimePune
About a minute. You'll make an account on the way through.
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Section · 01
About this role
Job Description
- Candidate should have 12+ years of experience Service Delivery
- Experience in coordinating with Customer, Suppliers and other stakeholders
- MIS reports handling experience
- Sound knowledge and Experience in the site management
- Knowledge of radio base station and work experience in Cell site deployment
- Experience in cell site validation and understand the requirements
- Proactive skills required to manage various situations
- Understanding of Field engineer scheduling and manage site visits
- Experience in supervising team memberswork and providing support on queries.
- KPI management such as SLA
- Periodic update to customers is key activity/responsibility
- Constantly monitor and report on project progress and status to all stakeholders
- Experience in managing international customer
- Conflict management
- Strong Verbal and written communication skills
- A good team player good customer experience
- Knowledge of PEGA, ORMT, Remedy
Sourced from naukri
Section · 02
Skills
Customer Experiencesite visitsservice deliverypegaconflict managementMis ReportsSLAdeploymentCommunication SkillsoperationsNetwork OperationsSite Management
Section · Company
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
Employees rate it well for
Work Life Balance431Salary381Work Culture381Job Security327Work Environment284
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